"clunk" in the steering column - 08 Outlook - Saturn Outlook Online Community
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post #1 of 31 (permalink) Old 12-03-2009, 10:35 AM Thread Starter
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"clunk" in the steering column - 08 Outlook

When turning left or right at low speeds, there is a noticable clunk where the steering wheel sort of pops right in your hands. Has anyone else had this issue?

FWD Outlook XR <br />Cocoa, Leather Capt. Chairs, Pref. Pkg, Conv. Pkg, Enh Conv Pkg, Towing Pkg, Roof Rack Cross Rails.
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post #2 of 31 (permalink) Old 12-03-2009, 10:54 AM
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Re: "clunk" in the steering column - 08 Outlook

Have your steering checked by your dealership or a reputable mechanic. Sounds like an issue with the pump or could be steering linkage getting hung up, then freed as you're turning.

Regards,
/BTV

2009 Outlook XR (FWD) in Carbon Black Metallic, Preferred Equipment Group 1XR, Ebony Cloth 7 Passenger Seating, Two Panel Sunroof, V92 Trailer Package, Cold Weather Package (Remote Start & Heated Washer Fluid System), 2nd Row Console, Bose Premium Audio Package With 10 Speakers
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post #3 of 31 (permalink) Old 06-08-2010, 09:09 PM
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Re: "clunk" in the steering column - 08 Outlook

I had the same problem, so I searched for previous topics. They found a TSB about rivets in the steering column. They ended up replacing the steering column, no more problems. Covered under warranty.

ETA: I also had a clunk when going over bumps while turning, they replaced both strut mounts which corrected the problem. Also covered under warranty.

-SOLD- 2008 Outlook XE AWD<br />Carbon Flash/black cloth<br />Conv Pkg/Pref Pkg/Sunroof<br />Outdoor Adv Pkg/Tow Pkg
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post #4 of 31 (permalink) Old 06-22-2010, 01:14 PM
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Re: "clunk" in the steering column - 08 Outlook

hmm..interesting problem. u should go to a mechanic if it gets worse.
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post #5 of 31 (permalink) Old 12-22-2010, 09:00 AM
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Re: "clunk" in the steering column - '09 Outlook

I have the dreaded clunk in the steering system on my '09 Outlook with 35,xxx miles. I also have the zip-tie sound in the steering wheel, which has had one attempt already at fixing (replace SRS spring). It didn't fix the problem.

So now the dealership tells me they are replacing the bushing in the steering gear to address the clunk AND the zip-tie sound. GM has published a bulletin TSB #10-02-32-001 to address the clunk. I guess they got tired of replacing steering racks which didn't solve the problem!

I'll keep you posted on the repair.

'09 XR, AWD, all options except rear DVD entertainment
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post #6 of 31 (permalink) Old 12-22-2010, 11:31 AM
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Re: "clunk" in the steering column - 08 Outlook

XRDreamliner,

I am eager to read the updates about your Outlook. Thank you for posting all that has been going on with it.

Happy Holidays!

Michelle-GM Customer Service

Have you checked into GM Owner Center? You can maintain service history, check on warranty or recall information, and more. Visit my.gm.com!<br /><br />For information on the GM Privacy Statement, please visit http://www.gm.com/privacy-statement.html
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post #7 of 31 (permalink) Old 12-26-2010, 07:43 PM
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Re: "clunk" in the steering column - 08 Outlook

Not sure if I'd call mine a "clunk" but I too hear click sometimes when turning...but its subtle enough that it hasn't worried me nor my wife? But since I'm having an issue with the HVAC, I guess I will definitely bring the noise up to the dealership.
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post #8 of 31 (permalink) Old 12-26-2010, 08:56 PM
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Re: "clunk" in the steering column - 08 Outlook

The "clunk" and the "click" are two different effects -

The clunk will come from the steering rack area - you'll hear it when the vehicle is at a standstill, and you move the steering wheel JUST off-center, either left>right and right>left (basically rock the wheel back and forth). The cause was identified by the TSB I mention in this thread (steering gear bushing).

The click noise, which I call the "zip-tie" noise, is thought to come from a rivet or the horn pad area in the upper steering column. As i mentioned, my dealership previously diagnosed the cause as the SRS clock spring, which was replaced, but it di not solve the problem! The zip-tie noise, or click, happens anytime during an either left>right or right>left turning of the wheel. And it is not consistent (comes and goes, in my particular instance).

Now, supposedly my dealership, with the replacement of the steering gear bushing, will solve BOTH the "clunk" and the "click" noises (a little hard to believe, eh?), but maybe removing the slop in the steering column is a remedy for both - we'll see.

'09 XR, AWD, all options except rear DVD entertainment
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post #9 of 31 (permalink) Old 12-29-2010, 04:05 PM
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Re: "clunk" in the steering column - 08 Outlook

IS this covered under warranty if your over 36,000 like a power train warranty, and if not, what is the cost of the fix?
Ours is more of a rubbing noise...doent click or clunk..lol more like a rubber on rubber ..noise.
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post #10 of 31 (permalink) Old 12-30-2010, 09:23 AM
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Re: "clunk" in the steering column - 08 Outlook

SurfinWolf-

How long has the rubbing noise been going on? Have you had to have the vehicle into the dealership on multiple occasions for this issue?

I have found documentation in my resources That may pertain to the issue that you are describing on here. I recommend getting your vehicle into your dealership for further and detailed information.

From the information that I have available to me, this would not be covered under the Powertrain warranty. I do not have access to the pricing information of the parts and labor to have this issue resolved. However, your local dealership will have the detailed information that you are looking for. I would be happy to assist you in setting an appointment to have this issue looked at.

If have further questions, please direct message me.

Have a happy New Year!

Michelle-GM Customer Service

Have you checked into GM Owner Center? You can maintain service history, check on warranty or recall information, and more. Visit my.gm.com!<br /><br />For information on the GM Privacy Statement, please visit http://www.gm.com/privacy-statement.html
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