Re: '07 Outlook water leaking from lights and driver's side pillar
I have the same problem- my son got drenched during the past storm! I am extremely concerned about mold and mildew next.
I filed a complaint tonight (3/30/14). If we ALL FILE COMPLAINTS something may get done. It worked for the Ford Windstar suspension to get recalled 3 years ago- I even got my money back for welding I had gotten done to attempt to fix the problem myself!
Here is their response;
Thank you for filing your safety-related complaint via our Web site or our Vehicle Safety Hotline. The ODI Number listed below will be a direct link to your complaint as soon as it is ready to view. Please allow at least two business days for approval and processing before trying to view your complaint online. You will then be able to view it and search any associated documents.
Your Confirmation number (ODI Number) is: 10575738
Your complaint information will be entered into the NHTSA vehicle owner complaint database. NHTSA technical staff review this information to identify potential safety problems. While you may or may not be contacted by a NHTSA investigator to clarify the information submitted, all reports are reviewed and analyzed for potential defects trends. Also, the NHTSA complaint database provides valuable information to other consumers and to manufacturers.
If you have any questions regarding this complaint, please contact ODI:
By phone: 1-888-327-4236 Monday-Friday, 8:00AM to 8:00PM Eastern
Have your ODI Number available.
(Spanish-speaking operators available)
Indicate your ODI Number in the contact form.
Office of Defects Investigation (ODI)
National Highway Traffic Safety Administration (NHTSA)
U.S. Department of Transportation (DOT)