Front Passenger Window Won't Roll Up - Saturn Outlook Online Community
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post #1 of 8 (permalink) Old 09-09-2013, 02:32 PM Thread Starter
Join Date: Sep 2013
Posts: 46
Front Passenger Window Won't Roll Up

We purchased an '08 Outlook XE on Saturday, and then I found this forum. The Outlook wasn't on our list of preferred cars, but my wife fell in love with it while test driving, and it met all of the criteria we were looking for. My dad has had good success with Saturn's, so we took a chance on the Outlook. Now I'm getting a little worried after reading through this site. I'm hoping that the dealer will take care of this, but if not, hopefully someone hear can point me in the right direction to find a fix.

We noticed last night that the front passenger window will roll down when using the driver's side control buttons, but it won't roll up. The window will roll up and down just fine while using the passenger side control buttons. It was raining when we bought the car, so I didn't really think to check the windows. Everything else works great and the car is in pristine condition. Has anyone else had this problem? Any help would be appreciated.

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post #2 of 8 (permalink) Old 09-09-2013, 07:00 PM
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Re: Front Passenger Window Won't Roll Up

Welcome to the forum. My wife has on 08 Outlook as well and so far we have no complaints. If you JUST got it I don't see any reason why the dealership would NOT take care of it. Was it purchased at a Chevy/GMC dealership??
What color is it? Post pictures when you have time.

My car dirty, is cleaner than your car clean.<br />2008 Outlook XE AWD Ocean Mist
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post #3 of 8 (permalink) Old 09-10-2013, 12:01 PM
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Posts: 214
Re: Front Passenger Window Won't Roll Up

Since the window works properly from the passenger side switch, the problem is probable with the driver's side switch. If you are handy, you can pull the switch panel out and clean the contacts. If that doesn't work, the switch assembly itself may need to be replaced.

Like mentioned before, see if the dealer will take care of it for you. A quick search on a GM parts supplier web page found a switch for the GMC Acadia listing at $113.96 and selling for $59.26. They didn't list Saturn but that gives a good idea of what the switch may cost for the Saturn.

2010 Summit White Traverse LTZ,&nbsp; SOLD 4/2012 <br />2015 Traverse 2LT Siren Red Tintcoat-36 Month Lease
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post #4 of 8 (permalink) Old 09-17-2013, 01:58 PM Thread Starter
Join Date: Sep 2013
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Re: Front Passenger Window Won't Roll Up

I was finally able to get the car into the dealer yesterday (service closes at 5:00) to have them diagnose the problem. They just called and let me know that the master switch needs to be replaced. Because the passenger's side controls work, they know it isn't the motor. They had to order the part out of Denver, so the car should be ready to go by Thursday. He also said that the car is under their 30-day dealer warranty, so this won't cost me anything. He said they do their best to inspect the cars before they sell them, so the 30-day warranty is a way of helping him sleep well at night by knowing that his customers are being taken care. I like that kind of attitude!
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post #5 of 8 (permalink) Old 09-10-2015, 07:53 PM
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Join Date: Dec 2013
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Re: Front Passenger Window Won't Roll Up

I had the same problem with my 07 XR. I'm a DIY kinda guy so I pried that main (driver side) switch panel up and took it apart. Note- Pry from the front of the piece and it comes out with a little work. Now unhook the connections and take the switches out. The switches can now be opened up with some tricky use of a spackle knife. Once you have that apart take off the rubber piece and clean all the contacts. Q tip and rubbing alcohol work good for this. When I put it all back together shazam, I can roll my window down again. Can't believe I waited 1.5 years to do this easy fix.

2007 Outlook XR AWD
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post #6 of 8 (permalink) Old 09-11-2015, 12:50 AM
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Posts: 20
Re: Front Passenger Window Won't Roll Up

I had this happen. When I forgot to put up my windows, the rain made its way into the control switches.
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post #7 of 8 (permalink) Old 09-16-2017, 01:50 PM
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Join Date: Sep 2017
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Change the drivers side master control. This takes around 30 minutes and cost around 37.50 dollars. Google procedure anyone can do it.
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post #8 of 8 (permalink) Old 08-20-2018, 04:32 AM
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Join Date: Aug 2018
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I took apart the master switch and noticed a difference in the contacts for each window. When I bought this 08 only the drivers windiw would work from the master switch. I cleaned the contacts and all but the right rear will work now. I can make the right rear go up if it's down though. But what I am curious about is the contacts. Look at the picture as you can see that the contact is different for the right rear. That's what I can not figure out why. Instead if having a single contact for up and down. The right rear has a double contact side by side. Does anyone know why?
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