I have a 2008 Outlook with 51k, which I really love, but unfortunately has given me so many problems. I have created a spreadsheet with every single fix or maintenance performed on the car, with mileage, date, service notes and grouped by category to I can quickly see the repeat issues that arise. I have also been tracking my fuel consumption for the last 6 months accurately, because I am nearly going broke filling the tank up 2x a week. The results are pretty shocking...read on.
The following list is in date order of everything that has been replaced in my car, most covered under warranty or recall, but this is a long list to have these things fixed. With no warranty, I had to pay for the power steering pump that went driving on the highway. So far, the following have been replaced: Sensor Camshaft, Cylinder Head Gasket,Dead Battery, Windshield Wiper Motor, Transmission Software Update (after multiple complaints),Airbag Wire Harness, Power Steering Rack & Gear, Front Pads and Rotors (1st time), Gasket for Intake Manifold, Gasket for Rear Valve Cover, Right Front Strut, Both Strut Mounts, Engine Mounts,Front Pads and Rotors (2nd time), Left Front Stabilizer Link, Front Pads and Rotors (3rd Time), Headlight Harness, Airbag Connector Kit, Engine Front Cover Crank Seal, Timing Cover Seal, Broken Bolts in Cylinder Head & Valve Cover, Exhaust Stud Broken Bolts, Power Steering Pump, Hose & Clamp.
More interesting is the fuel economy I have accurately documented, resulting in the finding out I get an estimated average of 11.85 MPG combined City/HWY AFTER the Transmission Software and Calibration Update was made in 2009 (orig.released on May 200
. For tracking data, I used a 6 month period from January - June 2012. (For those who don't know, the original transmission software had a hesitation when accelerating (providing a flat spot b/w 35-50 mpg). GM will not advertise this update, you must ask for it and be firm. However, the negative impact will be the fuel economy, which obviously GM did not research properly. A GM service rep told me that the software is an "option" and I should be glad to hear they offer that "option", my sales person should have review all of my options such as engine size, etc. It is a trade off between performance and fuel economy and if I wanted performance I should have bough a sports car. I responded, and quickly corrected him to say, no this is not an option, it is a manufacturers defect and I want it fixed. Here are the results of my findings...believe me, this took time to pull it all together, but it is accurate: Average MPG is 11.85 Combined City/Hwy from Jan - June 2012
Lowest MPG Recorded was 8.90, Highest MPG Recorded was 14.80
Total Miles from January - June 2012 is 6330 miles, using 587 gallons at an expense of $2170.
• TOTAL Cost of Excess Fuel Consumption Due to Software Update Since 2009: $5069.00
• TOTAL Cost of Excess Fuel Consumption Due to Software Update This Year : $768
Monthly unnecessary expense for gas is ~$152.00, that is a lot of extra money to spend each month that doesn't have to be wasted.
So I am in limbo until I get a response based on my data I provided (with back up documentation)....I guess we will see how this ends up....
Currently, GM has offered $3k towards a new GM vehicle, but to be honest, I cannot afford a new GM car right now, I am still paying off my excessive gas bill. $3k towards a new car really doesnt go too far. I have already contacted the National Highway Safety Admin, Better Business Bureau, and next steps are CT Attorney General, Possible EPA and perhaps small claims court for the $5000 refunded to me from gas.
Average Tank Filled was 18.3 gallons, which got about 204 miles for an estimated cost of $68.00