Re: $750 Brake Job?!?!?
You were at 58K, let's assume you're at 60K now. If you've got 20% left, you've got 12K until they're gone, assuming the same driving habits.
Saw a friend from church who is a service manager at an RV dealer, but worked in the car business for dealers and independent shops for years and we got to talking about brake jobs. He said the industry standard is to recommend replacement when the linings are the same thickness as the backing plates, in my experience that's about a tenth of an inch or so (which he agreed is too soon). I'm betting your 20% left pads are in that neighborhood, or less.
In my mind, the customer ought to be educated. Tell 'em they've got about 0.1" left and, based on their mileage, they ought to have 'em checked again in XK miles. In your case, I'd say no more than 8K and you ought to have 'em checked again and likely replaced at that time.
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