Outlook transmission: bad wave plate or bad customer service - Page 3 - Saturn Outlook Online Community
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post #21 of 33 (permalink) Old 11-23-2012, 10:13 PM
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Re: Outlook transmission: bad wave plate or bad customer service

and yet they call themself expert. EXPERT of turning their back on all of us being stupid and idiot buying GM vehicle. At the end GM say go Sxxxx yourself. We asked for help from GM who is making million in second and they again turn their back on us GM vehicle owner. How sad. I email and plead to GM that this is my family only vehicle and have them highly consider of helping me because it is the HOLIDAY and my 2008 Saturn Outlook transmission went out. GM told me to go Sxxxxx myself. . The rich get richer and the poor like me and my family get hurt and step on. . I will continue to call and write to GM until something get resolve.
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post #22 of 33 (permalink) Old 01-01-2013, 09:49 AM Thread Starter
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Re: Outlook transmission: bad wave plate or bad customer service

There are three methods you can use to contact the NHTSA if you suspect a safety-related defect in your vehicle. You can take any (or all) of the following actions:

Call the U.S. Department of Transportation's Vehicle Safety Hotline: (88 327-4236 or (800) 424-9153, toll free from anywhere in the United States, Puerto Rico and the Virgin Islands
Report the issue online at the NHTSA's vehicle safety Web site: http://www.safercar.gov/
Send a letter via U.S. Mail: U.S. Department of Transportation National Highway Traffic Safety Administration Office of Defects Investigation (NVS-210) 1200 New Jersey Avenue SE Washington, DC 20590
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post #23 of 33 (permalink) Old 02-19-2013, 11:35 PM
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Re: Outlook transmission: bad wave plate or bad customer service

Quote:
Originally Posted by dustin
Does anyone on this forum have an Outlook with 100K+ miles that hasn't had a transmission problem?

Serious question... I am wondering if I should just start saving for it now.
108,xxx

Dont recall seeing any transmission repairs in the dealer warr printout.

07 XR AWD

2007 Outlook XR AWD 83k miles<br />Everything but the DVD and 6 disc. I think...<br />Looking for chrome roof rail end caps. Help!
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post #24 of 33 (permalink) Old 02-20-2013, 04:49 PM
MHA
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Re: Outlook transmission: bad wave plate or bad customer service

We have a 2007 Outlook which has no "guts". We hear a clicking or feel a "dropping" in the right front side as we go accelerate in 0-20 MPH. Dealer can't find anything wrong. Have had to take it in for multiple recall letters. Now the water pump went out all of a sudden on the freeway and the car . THis vehicle has less than 46,000 miles on it---yes---you read correctly...46,000 miles. It is only a 6 cylinder and gets horrible gas mileage. At $4.25 a gallon, we can barely afford to drive it anywhere. I have to work one day a week just to pay for gas to get there.

We have claim out with GM on it since it is $700 to fix, but they can't get back up to a few days away!. We have had 3 GM trucks (Silverados-2 with transmission "Shavings" in the oil pan which required replacement of the transmission under warranty), and a Delta 88 Royal brougham (Lemon), and now this Saturn. Seriously debating on what to do about this car and hope that GM steps up to the plate and offers us some assistance if not the whole repair. It's really a shame that a car can't last without major repair bills for more than 50,000 (in many cases). Our Toyotas lasted over 200,000 without major issues. In all fairness, the most recent 2001 Chevy Silverado has over 100,000 and is doing OK, but we can see the writing on the wall. Yikes. Maybe we need to get a Vespa!
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post #25 of 33 (permalink) Old 03-04-2013, 05:05 PM
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Re: Outlook transmission: bad wave plate or bad customer service

Hi fellow Outlook lovers - I love my car.

But... it's had the exact same issue you all have been discussing.

70000 miles exactly is when it occured - we noticed a flare of RPM's in 3rd gear..then again in 5th. Drove it about 30 miles, took it home, parked it. Drove it to the dealer (we purchased it used from an individual who took immaculate care of it, with ALL service records, it's a 200 who told me there was a "known bulletin" on the GM database for this very issue and the resolution was to "flash the transmission software" with an update. Did that, sent me on my way in a VERY large snow storm to drive 20 miles home, all interstate. Drove home, the flare was more mild but now was between EVERY gear from what I could tell, then a major flare at 5th gear (I believe).

Parked it for the day (during the snow storm last week, 2/27/13) drove it the next morning where reverse didn't engage on first attempt (after reading this forum and our "reverse" was still working, I thought we weren't having the wave plate issue like has been mentioned here) - put it in park, retried reverse and it worked.

Drove 8 miles to next town, during the drive, the flare was much worse and very noticeable, my 16 yo was worried. At 5th gear, it revved to 7000 rpms when I attempted to pass a car, and DID NOT SHIFT. I was in about 3rd gear, in the fast lane with compromised roads because of the snow. The truck behind me couldn't get over, was flashing lights and honking and I couldn't get out of his way! We were almost roadkill, not even kidding. I managed to get over onto the ramp I needed, coasted to the light. Put it in park, then drive - it shifted like it was supposed to (I assume because acceleration was so low) and then I arrived at our appt. When I tried to back out, I had no reverse again - but putting in back into park allowed reverse to engage afterwards (for any of you who may get stuck somewhere, try putting it in park!) -- so I called (a different) dealer and drove it there. They called me 2 hours later and told me I had a hard internal failure of the transmission. This was last Wednesday - called me today, told me my wave plate had BROKEN and was being replaced as well as all internal parts being flushed and the pump filter being replaced.

I asked on "Justask" how in the world I can TRUST this repair and how do I know nothing else was harmed - and the mechanic told me he has replaced MANY MANY of the wave plates successfully and without further incident with no additional damage to the rest of the transmission. The plate has been redesigned.

Thank God our vehicle was still under warranty. I am still contacting GM about this and the fact that the first dealer sent me on my way with a "fixed" transmission, only for it to fail in 2 days. I am also following the links to the NHTSA website and will post my incident there as well.
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post #26 of 33 (permalink) Old 08-14-2015, 12:36 AM
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Re: Outlook transmission: bad wave plate or bad customer service

Hi Outlookdriver!
Very interesting and good information on this post. I just spent $550 in 2004 for my M21's Transmission Repair and am wondering if the oil I put in there is OK? I still have a partial jug of the stuff and it is Coastal 80W90 gear oil and says API Service GL5, GL4 and GL3 on it. Am I ok since it says GL4 or should I be changing it since it's got GL5 on the bottle too?
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post #27 of 33 (permalink) Old 08-14-2015, 07:52 AM
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Re: Outlook transmission: bad wave plate or bad customer service

Quote:
Originally Posted by Lee Nedirof
Hi Outlookdriver!
Very interesting and good information on this post. I just spent $550 in 2004 for my M21's Transmission Repair and am wondering if the oil I put in there is OK? I still have a partial jug of the stuff and it is Coastal 80W90 gear oil and says API Service GL5, GL4 and GL3 on it. Am I ok since it says GL4 or should I be changing it since it's got GL5 on the bottle too?
Why are you in this forum resurrecting an old thread if you don't own an Outlook?

2008 Outlook XR FWD 255,000km
2009 Astra XR 90,000km
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post #28 of 33 (permalink) Old 01-25-2017, 01:39 PM
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Re: Outlook transmission: bad wave plate or bad customer service

I just started having transmission issues as of right before Christmas on my 2008 Saturn Outlook XR. it wouldnt get out of 2nd or 3rd gear. took it to the shop and he flushed the transmission fluid and ran it through a "cleaning" cycle and things seemed to be good. but then this weekend it was coming down an icey mountain and put it into low gears and after about 10 minutes i looked down and noticed i was back in drive and i had no low gears... i only have 97,300 miles on my outlook. Bought it in 2013 with 40,000 miles. i am beginning to regret getting this Saturn. i have loved the other three Saturns I owned.
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post #29 of 33 (permalink) Old 01-25-2017, 02:19 PM
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Re: Outlook transmission: bad wave plate or bad customer service

Quote:
Originally Posted by ken
I just started having transmission issues as of right before Christmas on my 2008 Saturn Outlook XR. it wouldnt get out of 2nd or 3rd gear. took it to the shop and he flushed the transmission fluid and ran it through a "cleaning" cycle and things seemed to be good. but then this weekend it was coming down an icey mountain and put it into low gears and after about 10 minutes i looked down and noticed i was back in drive and i had no low gears... i only have 97,300 miles on my outlook. Bought it in 2013 with 40,000 miles. i am beginning to regret getting this Saturn. i have loved the other three Saturns I owned.
Ken you are in luck if this is the wave plate.
your 2008 has a 10 yr/120,000 mile warranty on the wave plate.


#14404: Special Coverage Adjustment - Transmission Clutch Wave Plate - (Mar 3, 2015)
Subject: 14404 – Special Coverage Adjustment – Transmission Clutch Wave Plate

Models: 2007-2009 Buick Enclave
2008-2009 Chevrolet Equinox, Malibu
2009 Chevrolet Traverse
2007-2009 GMC Acadia
2007-2009 Pontiac G6
2008-2009 Pontiac Torrent
2007-2009 Saturn AURA, OUTLOOK

--------------------------------------------------------------------------------

Condition
Some 2007-2009 model year Buick Enclave, GMC Acadia, Pontiac G6, Saturn AURA and OUTLOOK, 2008-2009 model year Chevrolet Equinox and Malibu, and Pontiac Torrent, and 2009 model year Chevrolet Traverse vehicles identified above and, equipped with a 6T70 or 6T75 - 6 speed FWD automatic transmission –– may experience a cracked or fractured wave plate, resulting in a loss of 3rd, 5th and reverse gears.

Special Coverage Adjustment
This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.

Dealers are to replace the 3rd /5th / reverse clutch plate. The repairs will be made at no charge to the customer.

For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after March 2, 2015 are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to March 2, 2015 must be submitted to the Service Contract provider.

Vehicles Involved
All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties section in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.


Customer Reimbursement – For US
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer by March 31 2016, unless otherwise specified by state law. If this is not convenient for the customer, they may mail the completed Customer Reimbursement Request Form and all required documents to the GM Customer Assistance Center. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 120,000 miles, whichever occurs first.

All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your GM representative prior to processing the request.

When a customer requests reimbursement, they must provide the following:

•A completed Customer Reimbursement Request Form. This form is mailed to the customer or can be obtained through GM GlobalConnect.
•The name and address of the person who paid for the repair.
•Paid receipt confirming the amount of the repair expense, a description of the repair, and the person or entity performing the repair.
Important: GM requires dealers to approve or deny a reimbursement request within 30 days of receipt. If a reimbursement request is approved, the dealer should immediately issue a check to the customer and submit an appropriate warranty transaction for the incurred expense. If a reimbursement request is denied, the dealer MUST provide the customer with a clear and concise explanation, in writing, as to why the request was denied. The bottom portion of the Customer Reimbursement Request Form may be used for this purpose. If the denial was due to missing documents, the customer can resubmit the request when the missing documents are obtained, as long as it is still within the allowed reimbursement period.

Warranty transactions for customer reimbursement of previously paid repairs are to be submitted as required by GM Global Warranty Management. Additional information can also be found in Warranty Administration Bulletin 11-00-89-004.

2010 FWD LT1-Gold Mist Metallic- seats 8.<br />Build Date- July 31, 2009-2nd day of Spring Hill 2010 production.<br />2013 Equinox 3.6L -&nbsp; &nbsp; 16,755<br />2010 Traverse 3.6L-&nbsp; &nbsp; 74,300<br />2003 Trailblazer 4.2L-170,500
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post #30 of 33 (permalink) Old 03-29-2017, 12:48 PM
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Re: Outlook transmission: bad wave plate or bad customer service

I have to dig out my receipts .. I had this repair done in 2013 .. I am hoping they will pay me back .. it was 4000 or so CDN back then..
I asked GM at the time if this was covered and they said no. Looks like times have changed!
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