Transmission Problems/Dealership problems - Page 2 - Saturn Outlook Online Community
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post #11 of 32 (permalink) Old 12-28-2012, 05:59 PM
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Re: Transmission Problems/Dealership problems

Quote:
Originally Posted by srio
hey said they would look at shortly, about a hour later they said I would need a new transmission and torque converter at a cost $$4380.00...I have a extended warranty ,but it ran out at ( 6 yr./75,000).The Power train warranty is 5 yr/ 100,000 and I missed it by 2 months today.
For a transmission replacement, GM has a 6T75 remanufactured transmission option for $1800. I call on the $4300 estimate.

As for the dealership, since the 3-5-R waveplate is a manufacturing defect, being two months out of the Powertrain warranty, I would ask the District or Zone Representative to get involved to see what kind of "Goodwill" adjustment from GM could be applied in this situation.

'09 XR, AWD, all options except rear DVD entertainment
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post #12 of 32 (permalink) Old 01-01-2013, 09:50 AM
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Re: Transmission Problems/Dealership problems

There are three methods you can use to contact the NHTSA if you suspect a safety-related defect in your vehicle. You can take any (or all) of the following actions:

Call the U.S. Department of Transportation's Vehicle Safety Hotline: (88 327-4236 or (800) 424-9153, toll free from anywhere in the United States, Puerto Rico and the Virgin Islands
Report the issue online at the NHTSA's vehicle safety Web site: http://www.safercar.gov/
Send a letter via U.S. Mail: U.S. Department of Transportation National Highway Traffic Safety Administration Office of Defects Investigation (NVS-210) 1200 New Jersey Avenue SE Washington, DC 20590
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post #13 of 32 (permalink) Old 03-04-2013, 05:37 PM
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Re: Transmission Problems/Dealership problems

Quote:
Originally Posted by OutlookDriver
There are three methods you can use to contact the NHTSA if you suspect a safety-related defect in your vehicle. You can take any (or all) of the following actions:

Call the U.S. Department of Transportation's Vehicle Safety Hotline: (88 327-4236 or (800) 424-9153, toll free from anywhere in the United States, Puerto Rico and the Virgin Islands
Report the issue online at the NHTSA's vehicle safety Web site:
Send a letter via U.S. Mail: U.S. Department of Transportation National Highway Traffic Safety Administration Office of Defects Investigation (NVS-210) 1200 New Jersey Avenue SE Washington, DC 20590
I will be going here and filing a report - regardless of whether the "GM" Angels on this board can help with our predicament, I think the NHTSA needs to know what is going on - as I said, I and my 16 yo were almost killed because of the failure of my transmission which was misdiagnosed as "FIXED". I can't imagine the repercussions if a death resulted from the silly "wave plate" issue in these vehicles. Very worrisome!
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post #14 of 32 (permalink) Old 03-05-2013, 01:53 PM
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Re: Transmission Problems/Dealership problems

@bek416, have you contacted the General Motors Customer Assistance Center yet? The reason I ask this question is, I would like to look into this for you, but if you already have an agent you have spoken with, I donít want to step on their toes.

Michelle, GM Customer Service

Have you checked into GM Owner Center? You can maintain service history, check on warranty or recall information, and more. Visit my.gm.com!<br /><br />For information on the GM Privacy Statement, please visit http://www.gm.com/privacy-statement.html
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post #15 of 32 (permalink) Old 03-05-2013, 07:51 PM
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Re: Transmission Problems/Dealership problems

So Sunday at 69,000 miles my 2007 XR was visited by the wave plate fairy . I took it to the local Dealer at 7am this morning,Kool Chevrolet. By this afternoon they had confirmed my suspicions that the wave plate broke. They also provided me with a free loaner. Stacey my service rep had also contacted GM and was able to get them to cover 60% of the repairs even though its over a year out of warranty. My cost will be no more than $920 and I'll have it back tomorrow. I'm not crazy about spending $920 to fix something that should have never broke in the first place but given the horror stories I have seen on the forums, I'm thankful for how my case has gone so far. If you're in the Grand Rapids, Mi area I would definitely recommend dealing with Stacey Dells at Kool Chevrolet. She was very understanding of my frustration and very helpful
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post #16 of 32 (permalink) Old 03-06-2013, 10:00 AM
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Re: Transmission Problems/Dealership problems

@kcmt9368, Iím sorry to read about the wave plate failure in your Outlook.

On the other hand, Iím very pleased to read about your great experience with the dealership and Stacey. Would you like me to process a compliment to her and the dealership?

Michelle, GM Customer Service


Have you checked into GM Owner Center? You can maintain service history, check on warranty or recall information, and more. Visit my.gm.com!<br /><br />For information on the GM Privacy Statement, please visit http://www.gm.com/privacy-statement.html
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post #17 of 32 (permalink) Old 03-06-2013, 05:52 PM
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Re: Transmission Problems/Dealership problems

Quote:
Originally Posted by GM Customer Service
@kcmt9368, Iím sorry to read about the wave plate failure in your Outlook.

On the other hand, Iím very pleased to read about your great experience with the dealership and Stacey. Would you like me to process a compliment to her and the dealership?

Michelle, GM Customer Service

well I received my outlook back today as promised and everything appears good. And on top of it my cost came in less. Out of pocket ended up t $628. Stacey and Kool Chevrolet definitely deserve a compliment on my case. This isn't the first time I have dealt with this dealer ( first time with our Saturn) and I will definitely use them again if needed.
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post #18 of 32 (permalink) Old 03-06-2013, 07:16 PM
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Re: Transmission Problems/Dealership problems

Wow kcmt9368 that turned out great. I am still waiting to hear back from GM. I called them when the problem first happened and the dealer knew it was a transmission issue by reading the codes and driving it. GM said that I had to agree to pay $1500 to have the dealer take the transmission out and apart to find out exactly what was wrong. I hesitated but after getting nowhere for a few days I finally agreed. They told me on Monday that it is indeed the 35R wave plate (shocker) and that the total cost for a rebuild is $2950. I told him to go ahead and do it because it was already apart. I called my GM rep back and left a message on Monday and this morning but still have not heard back. Now the car is ready to be picked up but there is a $2950 bill due and GM still has not stepped up to help at all. All this and I am less than a year out of the 5y warranty and only at 98k miles. I already messaged Michelle but she said that because I already had a phone rep that I ned to continue to work with them. I guess I will need to call and talk to someone else. Any other suggestions?
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post #19 of 32 (permalink) Old 03-06-2013, 08:16 PM
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Re: Transmission Problems/Dealership problems

I guess I got lucky. My situation was very similar. They quoted me $800 to tear down the trans based on 8 hrs. To find out the exact problem. During that phone call I asked my rep if it could be related to the infamous wave plate failure and if it was would GM help with cost at all? She said they wouldn't know for sure until they were into the trans. But if it was she would fight for any assistance she could possibly get. So I too very reluctantly agreed to let them tear out the trans. I found out within 3 hrs. What the problem was and what help she was able to get me. This dealership has a pretty good reputation in town as far as I know. As unhappy as I was, I didn't go in yelling and screaming like some people do. I also believe my service rep actually wanted to help me out and not just make as much money as possible for the dealer. Good luck with yours, I hope it works out for you. Maybe if you tell them what GM did for me it might help. They called it a goodwill 60/40 split on My final bill.
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post #20 of 32 (permalink) Old 03-06-2013, 08:24 PM
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Re: Transmission Problems/Dealership problems

Did you ever call GM Customer Service yourself or did the Dealer Service Rep talk to them for you?
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