Transmission Problems/Dealership problems - Page 3 - Saturn Outlook Online Community
Reply
 
LinkBack Thread Tools
post #21 of 32 (permalink) Old 03-06-2013, 08:36 PM
Junior Member
 
Join Date: Jan 2012
Posts: 6
Re: Transmission Problems/Dealership problems

Quote:
Originally Posted by Myself
Did you ever call GM Customer Service yourself or did the Dealer Service Rep talk to them for you?
i only talked to my service rep at the dealer. She said once the Tech gave her the info on my trans. She took it to her service manager who reviewed it and had her contact GM for assistance. So luckily I didn't have to chase a bunch of people down.
kcmt9368 is offline  
Sponsored Links
Advertisement
 
post #22 of 32 (permalink) Old 03-06-2013, 09:05 PM
Junior Member
 
Join Date: Feb 2013
Posts: 8
Re: Transmission Problems/Dealership problems

Thats crazy. My service rep said that they would never contact GM customer service for something like this and that it is completely my responsibility.
Myself is offline  
post #23 of 32 (permalink) Old 03-07-2013, 02:33 AM
Junior Member
 
Join Date: Mar 2013
Posts: 5
Re: Transmission Problems/Dealership problems

Quote:
Originally Posted by GM Customer Service
@bek416, have you contacted the General Motors Customer Assistance Center yet? The reason I ask this question is, I would like to look into this for you, but if you already have an agent you have spoken with, I don稚 want to step on their toes.

Michelle, GM Customer Service
Michelle,
I have called GM - I'm still waiting to hear back..
bek416 is offline  
post #24 of 32 (permalink) Old 03-07-2013, 10:18 AM
Senior Member
 
Join Date: Jul 2010
Posts: 353
Re: Transmission Problems/Dealership problems

@kcmt9368, I値l be sending you a private message of the information I値l need to complete the compliment.

Michelle, GM Customer Service

Have you checked into GM Owner Center? You can maintain service history, check on warranty or recall information, and more. Visit my.gm.com!<br /><br />For information on the GM Privacy Statement, please visit http://www.gm.com/privacy-statement.html
GM Customer Service is offline  
post #25 of 32 (permalink) Old 03-07-2013, 10:23 AM
Senior Member
 
Join Date: Jul 2010
Posts: 353
Re: Transmission Problems/Dealership problems

@Myself, I知 sending a note to your agent to contact you about the vehicle.

Michelle, GM Customer Service


Have you checked into GM Owner Center? You can maintain service history, check on warranty or recall information, and more. Visit my.gm.com!<br /><br />For information on the GM Privacy Statement, please visit http://www.gm.com/privacy-statement.html
GM Customer Service is offline  
post #26 of 32 (permalink) Old 03-07-2013, 10:31 AM
Senior Member
 
Join Date: Jul 2010
Posts: 353
Re: Transmission Problems/Dealership problems

@bek46, I知 sorry to read you haven稚 heard from your agent yet. Please, send me a private message with the case number and I値l look into this for you.

Michelle, GM Customer Service



Have you checked into GM Owner Center? You can maintain service history, check on warranty or recall information, and more. Visit my.gm.com!<br /><br />For information on the GM Privacy Statement, please visit http://www.gm.com/privacy-statement.html
GM Customer Service is offline  
post #27 of 32 (permalink) Old 03-07-2013, 10:12 PM
Junior Member
 
Join Date: Feb 2013
Posts: 8
Re: Transmission Problems/Dealership problems

So after speaking with the District Supervisor or something like that I was completely denied any assistance just because I bought the car recently and it was already out of warranty. I told her that doesn't change the fact that the part failed like it does on many of these vehicles and that many other people are getting assistance when they are out of warranty. She said that is does and that is that. Now my wife is pissed at me for wanting to get this car. She says from now on we only buy Toyotas. Not happy GM.
Myself is offline  
post #28 of 32 (permalink) Old 03-08-2013, 12:43 PM
Senior Member
 
Join Date: Oct 2009
Posts: 754
Re: Transmission Problems/Dealership problems

im pretty sure Toyota would also not cover something on a vehicle that was used- and past warranty.
Unless it was a recall- in which case GM would reimburse you.

2010 FWD LT1-Gold Mist Metallic- seats 8.<br />Build Date- July 31, 2009-2nd day of Spring Hill 2010 production.<br />2013 Equinox 3.6L -&nbsp; &nbsp; 16,755<br />2010 Traverse 3.6L-&nbsp; &nbsp; 74,300<br />2003 Trailblazer 4.2L-170,500
rbarrios is offline  
post #29 of 32 (permalink) Old 03-08-2013, 05:03 PM
Junior Member
 
Join Date: Feb 2013
Posts: 8
Re: Transmission Problems/Dealership problems

Not saying that Toyota would but they don't have these issues in the first place. I have a Camry with 180k miles and we have only had to do basic maintenance. I wouldn't expect GM to help with any other issue but this specific wave plate issue is being addressed with cost assistance for many people who are also out of warranty. That is the only reason I even contacted GM about it. If there were no cases of this happening and no cases of people getting assistance out of warranty then I would have called around different transmission shops and found the best deal. The problem is that I went to the dealer because I was assuming that I would get assistance like everyone else here and at this point the repair is done so its $2700 out of my pocket instead of maybe only $1500 if I had taken it somewhere else.
Myself is offline  
post #30 of 32 (permalink) Old 03-25-2013, 12:29 PM
Junior Member
 
Join Date: Mar 2013
Posts: 2
Re: Transmission Problems/Dealership problems

I was hoping to avoid joining this 'club' but on Friday, we did. Our 2007 Outlook has 109,000 miles on it and as I was driving, the rpms peaked and then I only had 1st gear. I pulled into my neighbor's driveway and found out I didn't have reverse either. Sounds pretty typical of other owners. The tow truck brought it to our dealership Saturday morning and this morning we got the news that it is either repair the wave plate ($3000) or we could replace the transmission for $3600. Since GM seems a bit inconsistent with helping people with this (), what should our next step be? Do I call GM, talk to our service person? I'm also reporting this to NHTSA because if this had happened when I had my family in the car, on the highway... Honestly, with many of these vehicles on the road and getting up to 100K, it seems like it is only a matter of time before bad accidents start happening with more and more frequency.
Outlook6 is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Saturn Outlook Online Community forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome