Transmission Problems/Dealership problems - Page 4 - Saturn Outlook Online Community
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post #31 of 32 (permalink) Old 03-26-2013, 07:36 PM
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Join Date: Jan 2012
Posts: 6
Re: Transmission Problems/Dealership problems

Sorry to hear that outlook6. There does seem to be a huge inconsistency with how GM handles this issue. I guess I just got lucky. I wish you the best getting yours resolved. It's a disappointment the way these transmissions fail. We bought ours a year ago so my wife would have a nice dependable vehicle. There's no way with today's technology a transmission should fail at 69,000 miles. I have 211,000 miles on my 2001 silverado and it still has the original motor and trans and that pulls a travel trailer and snowmobiles. It's clearly a design flaw that they don't want to own up to. We really love this vehicle and hopefully we don't have the other issues I have read about because I couldn't afford to keep it. Good luck and I hope you can get some help with it.
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post #32 of 32 (permalink) Old 04-04-2013, 05:22 PM
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Join Date: Mar 2013
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Re: Transmission Problems/Dealership problems

Update: My case was sent to the district manager and they called back today. "GM is unable to offer me any cost assistance." And there was a list of reasons but no admission of this being a known, pretty common problem. So common that we were told by multiple people to expect to replace the transmission soon if we bought this car. This however did not make the reality easier to swallow or less expensive. I hoped that they were over-exaggerating - guess I should have lived on this forum before we purchased. So to recap, we had the timing chain replaced at the end of February (known and accepted issue by GM) (without car for 1 week) and then about two weeks later, the transmission (known issue but not accepted by GM) (without car for 2 weeks) and are out $3500. A couple things about the conversation and my experience - (1) The first transmission my dealership was sent, they did not like. How confident would you be in a company that replaces a faculty transmission with one that your mechanic doesn't even like? I have to thank my service people for preventing that headache down the road for me. (2) When I said that this was a known issue, the person on the phone said that it is not in their system as a known issue and if it was, then they would be fixing it, but since it is not... So make sure you are reporting this through the NHSTA website!
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