Originally Posted by MsS42
im glad you had a good experience w/the saturn dealer because i sure didnt. i went to saturn dealer, parked my car, sat there a few minutes, got out, walked around for about 30 minutes looking at outlooks and not one dealer came to greet me. no one said hello absolutely nothing. i got in my car, left and vowed that was it for me as far as a outlook was concerned. the lot was full of outlooks you would think they wanted to sell those bad boys but i guess not.
You may not be aware of it but some Saturn stores still have the practice of not bothering the customers on the lot. This is because at some non Saturn Dealers the sales staff pounce on you as soon as you get out of your car. Ever seen "King of Cars"?. When the salespeople watch the lot for customers here are a few signs that we interpret as someone wanting to be left alone. When parking their car they do not park in "customer parking" but park at the other end of the lot, (don't want to show commitment). People who leave the doors open to their cars when they get out and look. When only one person comes out of the vehicle to look at something. People who walk around with a coffee in their hands. There are others too.
I would also like to mention that at our store sometimes we run out of salespeople because we are all helping guests. Never, and I mean never interpret not being greeted on the lot as being ignored. Unless you have hard evidence to show otherwise. How difficult is it to come into the store, ask the receptionist if there is anyone who can help you and find out the situation. You may get a manager or a business card from someone the receptionist trusts- it is good to have this head's up from an insider. Leave your name and number for this person to call you. If by doing this you give the impression that you may be serious, how can that be a bad thing. Parking the car for a few "minutes" and walking the lot for "30 more" and assuming that you were being ignored could have been a simple misunderstanding on your part. Unless of course you noticed that salespeople were looking out the windows and not doing anything. Also,sometimes in a Saturn store because we have the service department as part of the showroom sometimes we make the mistake of not noticing someone simply because we thought they were there getting an oil change and they are just killing time. You wore a certain jacket or hat like someone else.
The best thing that you can do when you are in a position to make some decisions about purchasing a vehicle is go into the store, ask to see a top manager of some sort. Use the words "Team Leader" as that's a Saturn phrase. Say to the Team Leader that you are in the market for a vehicle and that you would like to be helped by his or her best salesperson because you do not want to be a guinea pig for a newbie. Ask lots of questions if that is your style or say outright what it is that you would like to accomplish. Don't play cat and mouse. Be honest as you do not need to fib at a Saturn store. One of the reasons that Saturn started the one price policy is to avoid the distrust developed between salesperson, dealer and customer. The customer pretty much knows everything before they come in the door. The job of the consultant is to the best of their ability help the guest find the right vehice that fits their needs and fits their budget. How silly is it to go vehicle shopping, want something, drive it, haggle over it and not
get it because you couldn't get the price you wanted. Saturn makes it easy because that issue should be resolved.
85% of the shoppers out there do not like haggling. The 15% who do 80% of the time still do not think they got the best deal when they purchased their vehicle (and they would be right). If you are dealing on a vehicle with someone who sold 15 cars that month and you get a car maybe every 4 years or so, I can almost guarantee you that you are at a disadvantage. It is very funny when people say to me- "I have bought over 20 vehicles in my lifetime". So... what is your point? I sell that many in a month or so. I can assure you, I am better at this than you. And on top of this, I have a few managers who have overseen the sale of hundreds if not thousands of vehicles with a quick word of advise or a selling phrase if I need it. Be honest with me and I will work with you to the best of my ability. Try to push me around, or tell me how it is. I will be more than happy to keep every penny that I can from a know-it-all. Hidden incentives? Poof...gone. You have a trade? Well let me get out my white glove and my fine tooth comb. I may not keep you as a customer but I will put you in such a state that the next saleperson will hear from you the grand story of how you were treated, feign sympathy and take you to the cleaners because you thought he was your friend.
So just be honest, it works. Don't play games. Never assume. Ask lots of questions. You will get a good deal if you get a good salesperson. Shop for that first before the vehicle.