Wave Plate Failure Extended Warranty Issued By GM! - Page 4 - Saturn Outlook Online Community
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post #31 of 35 (permalink) Old 04-28-2015, 06:08 PM
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Re: Wave Plate Failure Extended Warranty Issued By GM!

Just as I expected. GM customer service is telling me my VIN is not covered under the 14404a extended warranty. WOW!

Ya, that wave plate that failed on my car was from a different lot that was good. Right? LOL
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post #32 of 35 (permalink) Old 05-01-2015, 08:56 PM
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Re: Wave Plate Failure Extended Warranty Issued By GM!

Turned in the paperwork 0n April 7th and got my check today for the full amount I spent getting it fixed.

'07 Outlook XE with 84658 miles at failure

Mike and Brenda<br />2007 Saturn Outlook XE
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post #33 of 35 (permalink) Old 05-12-2015, 01:00 PM
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Re: Wave Plate Failure Extended Warranty Issued By GM!

I have an '07 XR AWD and it just started experiencing transmission issues. Example: while driving in a parking lot with gear selector in 'D' and in 2nd gear, the transmission will downshift to 1st and stay stuck there no matter how much throttle is applied. The check light comes on. In order to get the transmission to shift properly, I have to shift to park, shut off the engine for 1 minute and then restart. After restarting, transmission shifts fine but the check light remains on. The check light will usually go out after several hours of the car being off. This has happened several times now. To prevent this from happening on the road, I drop the gear selector to 'L' and toggle the gear selector to '6' manually.

I found the #14404A Special Coverage Adjustment that extends the transmission warranty to 120k miles. As luck would have it, mine started acting up at 122k. Do I have any hope that GM will assist me?

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post #34 of 35 (permalink) Old 05-17-2015, 03:43 PM
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Re: Wave Plate Failure Extended Warranty Issued By GM!

Picked up my 07 Outlook XR from Mitch Smith Chevrolet in Cullum, Alabama 2 weeks ago today. It had been there for a month as it had broken down on my way to Florida for vacation. To make a very long story short, the owners of the dealership in my home town that repaired the tranny under the Special Coverage decided to buy and have installed for me a new remanufactured GM transmission with a 3 year/100,000 mile warranty. Everything seems to be peachy now but I am still waiting to see if all my expenses for the rental and cab fare on vacation are going to be reimbursed or not.
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post #35 of 35 (permalink) Old 08-11-2015, 07:34 PM
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Re: Wave Plate Failure Extended Warranty Issued By GM!

Quote:
Originally Posted by sirbevo
Just as I expected. GM customer service is telling me my VIN is not covered under the 14404a extended warranty. WOW!

Ya, that wave plate that failed on my car was from a different lot that was good. Right? LOL
Hey Sirbevo,

I noticed you had the same issue I am encountering now. My 2008 Outlook had the wave plate fixed out of pocket after it failed at 69k miles in 2013 months after the 5 year power-train warranty ended. I noticed this campaign and contacted my dealer, only to be told the special coverage was not applied to my VIN. I cannot believe our VIN's were not included when clearly the issue was present in our vehicles, someone really messed up the VIN selection process. I don't understand how they know there is an issue with the wave plate on our make and model yet they will not honor our repair but will honor other repairs.

Were you able to make any headway on getting reimbursed? If you were I would appreciate any tips. I received a major run-around with GM customer care.
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