Question regarding dealership policy backing work - Saturn Outlook Online Community
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post #1 of 3 (permalink) Old 07-06-2016, 03:11 AM Thread Starter
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Join Date: Jun 2016
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Question regarding dealership policy backing work

Does anyone out there have input on how GM fixed their work when not done to standard?

A quick background - we have a 2008 Outlook XR that we bought brand new before the Saturn dealership closed here - less that 80,000 miles on it still. It is very nice inside, love how it drives, so we were patient when some issues arose not too long after purchasing the car. We had A/C issues repaired under warranty, followed by a recall on the cylinder head. Ever since the head replacement the engine has leaked oil from the side cover. They attempted to fix 3 times, each of which required the engine's removal. The Service Manager explained it's very difficult to apply the sealant properly and sometimes they don't notice a small leak until the car has been driven. Since it is a slow leak, it takes a few months to really notice that it has returned. It was inconvenient but we never had a problem with GM taking it back to fix again for the oil leak or other problems that kept returning (power steering and fuel system). After I drove with an OBDII data logger for a few days an engineer from GM actually came to help troubleshoot the fuel system. My Outlook may have helped create a TSB.

Problem: our warranty (which was extended kindly by GM due to all the mechanical issues) has run out but the oil leak was never properly fixed. At the last vist the dealership wanted to charge an extremely high amount to once again fix the leak, which seems a bit unfair. This leak started after they disassembled the engine for the head recall and ineffectively applied sealant. We returned to have the leak fixed several times and patiently went through the process of cleaning the engine, driving for a couple weeks, returning to confirm the leak, scheduling service, squeezing the family into the loaner vehicles, etc.

I am reaching out now because a 2nd issue has arisen, possibly due to improper reassembly. We're facing replacing expensive repair(s) and once again mistakes and errors made by the dealership are causing mechanical problems. The dealer's perspective is that we must pay since it is out of warranty. I believe they still have a responsibility to finish the repairs that were never completed properly while under warranty. If anybody with experience here can advise it would be much appreciated.

We come from a GM family but after so many issues I am left wondering if we’ll go another route next time around--especially since this nice car won’t be worth much to trade in due to these mechanical issues. Am I wrong to expect the dealer to fix the oil leak that they caused and were never able to repair while the warranty was active?
lcsorrentino is offline  
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post #2 of 3 (permalink) Old 07-08-2016, 12:42 PM
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Join Date: Mar 2011
Posts: 198
Re: Question regarding dealership policy backing work

I am surprised that GM Customer service who monitor these blogs have not responded. Try posting it on the other sites such as Enclave or Acadia, whichever brand GM dealer that you have taken it to.
electbc is offline  
post #3 of 3 (permalink) Old 07-10-2016, 02:19 PM Thread Starter
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Re: Question regarding dealership policy backing work

Thank you, we did actually copy the post already on the Acadia forum since our Saturn dealer here transitioned into Buick and GMC, so we have been getting our car serviced there recently.
lcsorrentino is offline  

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