Outlook Dead After 93 Miles - Saturn Outlook Online Community
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post #1 of 18 (permalink) Old 04-23-2007, 10:14 AM Thread Starter
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Outlook Dead After 93 Miles

I bought a brand new loaded XR on Friday night and during my first drive, it died right in the middle of the highway. Had it towed to the dealer who thinks both the main computer (they couldn't even get diagnostics from it) and the transmission will need to be replaced. I was told this could take 2-3 weeks so I'll have to rent a car during that time because my trade is already gone. Should I request a brand new one or let this one be fixed?
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post #2 of 18 (permalink) Old 04-23-2007, 11:04 AM
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Re: Outlook Dead After 93 Miles

Wow, that's rough! I think that if it happened to me I would tell them I want a new Outlook. Don't forget about Saturn's 30 day exchange guarantee.

Biz<br />___________________________________<br /><br />2007 Saturn Outlook XR AWD, Cream White w/ Gray Interior, Advanced Audio, Convenience, Enhanced Convenience, Premium Trim, Touring, Navigation, XM Radio<br />2004 Saturn ION 2<br />1996 Saturn SL 2<br />1992 Saturn SL 2
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post #3 of 18 (permalink) Old 04-23-2007, 11:04 AM
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Re: Outlook Dead After 93 Miles

We were driving our new Outlook home on 3/21, and the transmission acted up (wouldn't shift out of 2nd/3rd gear), check engine light went on. My wife taught me some new words that night. Got back to the dealer as soon as we could, but it was closed. Snuck in behind the cleaning lady, and, luckily, a tech was still there. He read/reset the codes, which indicated some type of valve/solenoid problem in the trans. I was ready to drive through the window, find my trade-in keys, tear up the paperwork, and forget the whole thing.

Took it back next day. Luckily, they only had to flash the trans computer, and it hasn't happened since. If they would have said the trans needed to be replaced, I would have either taken my trade back, or told them to give me a new one.

I would exercise the 30-day exchange policy if, indeed, they want to put a new trans in.

Mark
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post #4 of 18 (permalink) Old 04-23-2007, 11:15 AM Thread Starter
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Re: Outlook Dead After 93 Miles

Quote:
Originally Posted by mchappell
We were driving our new Outlook home on 3/21, and the transmission acted up (wouldn't shift out of 2nd/3rd gear), check engine light went on. My wife taught me some new words that night. Got back to the dealer as soon as we could, but it was closed. Snuck in behind the cleaning lady, and, luckily, a tech was still there. He read/reset the codes, which indicated some type of valve/solenoid problem in the trans. I was ready to drive through the window, find my trade-in keys, tear up the paperwork, and forget the whole thing.
That sounds a lot like what my Outlook was doing before it gave up and shut down. It wouldn't shift out of second even after I shut it down and started back up. I turned around and planned on going back to the dealer before it just died in the road. I'd do the 30 day return policy if the dealer (or surrounding delaers) had something I liked. Either it's barebones 2WD models or ones that are totally loaded with Nav and Sunroofs. Thanks for the advice, I'll post back here when I figure out what I'm gonna do.
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post #5 of 18 (permalink) Old 04-23-2007, 02:42 PM
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Re: Outlook Dead After 93 Miles

Good luck! Keep us posted.

Biz<br />___________________________________<br /><br />2007 Saturn Outlook XR AWD, Cream White w/ Gray Interior, Advanced Audio, Convenience, Enhanced Convenience, Premium Trim, Touring, Navigation, XM Radio<br />2004 Saturn ION 2<br />1996 Saturn SL 2<br />1992 Saturn SL 2
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post #6 of 18 (permalink) Old 04-23-2007, 03:17 PM Thread Starter
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Re: Outlook Dead After 93 Miles

Just received a call from the dealer- they have been unable to get any diagnostic information whatsoever and aren't sure what to do at this point. They called in some additional technicians and will get back with me tomorrow. I'm a little hesitant to void the transaction 'cause the local dealers don't have anything I'm interested in (either way too many options or too little) and ordering one from the factory would force me to rent a car for 6 weeks +. But I also don't want to drive a lemon.
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post #7 of 18 (permalink) Old 04-23-2007, 08:12 PM
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Re: Outlook Dead After 93 Miles

gigamike, Can you search nearby saturn dealers, like in a 300 mile radius and have them ship it in?
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post #8 of 18 (permalink) Old 04-23-2007, 09:39 PM Thread Starter
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Re: Outlook Dead After 93 Miles

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Originally Posted by admin
gigamike, Can you search nearby saturn dealers, like in a 300 mile radius and have them ship it in?
Yeah, I've been calling around and I found one in Denver that's dark red but is $5k more. I'm willing to pay the extra rather than driving the one I bought on Friday and I've asked the dealer to arrange a trade. The techs are completely stumped so even if they do manage to fix it, I won't feel that comfortable and the whole experience has tarnished the new car excitement if that makes any sense.
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post #9 of 18 (permalink) Old 04-23-2007, 10:19 PM
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Re: Outlook Dead After 93 Miles

That makes perfect sense. I'd feel exactly the same way in this circumstance. Have you tried gmbuypower.com? You should be able to search lots of dealers inventories back to back.
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post #10 of 18 (permalink) Old 04-23-2007, 10:44 PM
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Re: Outlook Dead After 93 Miles

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Originally Posted by admin
That makes perfect sense. I'd feel exactly the same way in this circumstance. Have you tried gmbuypower.com? You should be able to search lots of dealers inventories back to back.
Does gmbuypower.com work for Outlooks

Biz<br />___________________________________<br /><br />2007 Saturn Outlook XR AWD, Cream White w/ Gray Interior, Advanced Audio, Convenience, Enhanced Convenience, Premium Trim, Touring, Navigation, XM Radio<br />2004 Saturn ION 2<br />1996 Saturn SL 2<br />1992 Saturn SL 2
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