Saturn Outlook Online Community - Reply to Topic
Thread: Wave Plate Failure Extended Warranty Issued By GM! Reply to Thread
Title:
Message:
Trackback:
Send Trackbacks to (Separate multiple URLs with spaces) :
Post Icons
You may choose an icon for your message from the following list:
 

Register Now



In order to be able to post messages on the Saturn Outlook Online Community forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










  Additional Options
Miscellaneous Options

  Topic Review (Newest First)
08-11-2015 07:34 PM
cwilks81
Re: Wave Plate Failure Extended Warranty Issued By GM!

Quote:
Originally Posted by sirbevo
Just as I expected. GM customer service is telling me my VIN is not covered under the 14404a extended warranty. WOW!

Ya, that wave plate that failed on my car was from a different lot that was good. Right? LOL
Hey Sirbevo,

I noticed you had the same issue I am encountering now. My 2008 Outlook had the wave plate fixed out of pocket after it failed at 69k miles in 2013 months after the 5 year power-train warranty ended. I noticed this campaign and contacted my dealer, only to be told the special coverage was not applied to my VIN. I cannot believe our VIN's were not included when clearly the issue was present in our vehicles, someone really messed up the VIN selection process. I don't understand how they know there is an issue with the wave plate on our make and model yet they will not honor our repair but will honor other repairs.

Were you able to make any headway on getting reimbursed? If you were I would appreciate any tips. I received a major run-around with GM customer care.
05-17-2015 03:43 PM
diamondjax
Re: Wave Plate Failure Extended Warranty Issued By GM!

Picked up my 07 Outlook XR from Mitch Smith Chevrolet in Cullum, Alabama 2 weeks ago today. It had been there for a month as it had broken down on my way to Florida for vacation. To make a very long story short, the owners of the dealership in my home town that repaired the tranny under the Special Coverage decided to buy and have installed for me a new remanufactured GM transmission with a 3 year/100,000 mile warranty. Everything seems to be peachy now but I am still waiting to see if all my expenses for the rental and cab fare on vacation are going to be reimbursed or not.
05-12-2015 01:00 PM
ctdwshepherd
Re: Wave Plate Failure Extended Warranty Issued By GM!

I have an '07 XR AWD and it just started experiencing transmission issues. Example: while driving in a parking lot with gear selector in 'D' and in 2nd gear, the transmission will downshift to 1st and stay stuck there no matter how much throttle is applied. The check light comes on. In order to get the transmission to shift properly, I have to shift to park, shut off the engine for 1 minute and then restart. After restarting, transmission shifts fine but the check light remains on. The check light will usually go out after several hours of the car being off. This has happened several times now. To prevent this from happening on the road, I drop the gear selector to 'L' and toggle the gear selector to '6' manually.

I found the #14404A Special Coverage Adjustment that extends the transmission warranty to 120k miles. As luck would have it, mine started acting up at 122k. Do I have any hope that GM will assist me?

05-01-2015 08:56 PM
papamike
Re: Wave Plate Failure Extended Warranty Issued By GM!

Turned in the paperwork 0n April 7th and got my check today for the full amount I spent getting it fixed.

'07 Outlook XE with 84658 miles at failure
04-28-2015 06:08 PM
sirbevo
Re: Wave Plate Failure Extended Warranty Issued By GM!

Just as I expected. GM customer service is telling me my VIN is not covered under the 14404a extended warranty. WOW!

Ya, that wave plate that failed on my car was from a different lot that was good. Right? LOL
04-27-2015 11:00 PM
sirbevo
Re: Wave Plate Failure Extended Warranty Issued By GM!

I'm concerned I won't be getting any money back for my Outlook wave plate repair.

Our Outlook wave plate went out in September, 2013 @ 76k miles. I paid a $1000 "deductible" after fighting tooth and nail to get GM to pay for the repair. I think the total cost was $3k or so before the $1k I paid.

I went to the Warranty Tracker at the GM site and it doesn't list the 14404 Special Coverage Adjustment for my VIN. I will still go to the dealer with my paper work and see what they do but I have a feeling they are going to deny me because my VIN isn't being covered.



04-26-2015 03:49 PM
mswerb
Re: Wave Plate Failure Extended Warranty Issued By GM!

We got our check yesterday!
04-10-2015 12:26 PM
electbc
Re: Wave Plate Failure Extended Warranty Issued By GM!

The dealer can process the paperwork as long as he has the correct campaign number. 14404A there even may be a 14404B as an updated campaign. Your VIN with all the paperwork, invoice, mileage at time of repair, and cancelled check or credit card receipt.
04-10-2015 09:00 AM
diamondjax
Re: Wave Plate Failure Extended Warranty Issued By GM!

Where would I be able to get a GM reimbursement form? Or does the dealer have to process that?
04-09-2015 06:12 PM
electbc
Re: Wave Plate Failure Extended Warranty Issued By GM!

I am not stopping payment. My credit union charges me $25 if any check I deposit has a stop payment put on it.
This thread has more than 10 replies. Click here to review the whole thread.

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

 
For the best viewing experience please update your browser to Google Chrome