#11340: Special Coverage Adjustment-Timing Chain Wear - (Feb 16, 2012)
Subject: 11340 – Special Coverage Adjustment — Timing Chain Wear
Models: 2007 Cadillac CTS, SRX, STS
2007 GMC Acadia
2007 Saturn OUTLOOK
Equipped with 2.8L/3.6L Engine (LP1/LY7)
On some 2007 model year Cadillac CTS, SRX, STS; GMC Acadia; and Saturn OUTLOOK vehicles that are equipped with a 2.8L/3.6L V6 engine (LP1/LY7), under certain driving conditions, and with the vehicle’s original oil change intervals, the timing chain could wear prematurely and cause the illumination of the Service Engine Soon light.
Special Coverage Adjustment
This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
Dealers are to replace the timing chain. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after February 17, 2012, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to February 17, 2012, must be submitted to the Service Contract provider.
Involved are certain 2007 model year Cadillac CTS, SRX, STS; GMC Acadia; and Saturn OUTLOOK vehicles equipped with a 2.8L/3.6L V6 engine (LP1/LY7).
Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Applicable Warranties section in the Global Warranty Management System.
Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales (GMCC&A).
Verify that the timing chain requires replacement. Refer to the appropriate diagnostic information in SI.
• If the timing chain does NOT require replacement, no further action is required. Inform the customer that any additional diagnosis and repairs are not covered under this special coverage.
• If the timing chain requires replacement, refer to the appropriate timing chain replacement procedure in SI.
Courtesy Transportation – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Warranty Transaction Information
Submit a transaction using the table below.
Diagnostic Time Only – No Repair Required
Replace Timing Chain
— CTS, STS, SRX
— Acadia, OUTLOOK (FWD) (inc front wheel alignment)
— Acadia, OUTLOOK (AWD) (inc front alignment)
Add: Diagnostic Time
* The amount identified in “Net Item” should represent the actual sum total of the current GMCC&A dealer net price for the RTV sealant and refrigerant needed to perform the required repairs, not to exceed $9.64 USD, $17.20 CAD, plus applicable Mark-Up or Landed Cost (for Export).
General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).
Dear General Motors Customer:
As the owner of a 2007 model year Cadillac CTS, SRX, STS; GMC Acadia; or Saturn OUTLOOK vehicle, your satisfaction with our product is very important to us.
Recently, you took your vehicle to your dealer to have Customer Satisfaction Program 10287 performed. Your dealer reprogrammed the engine control module to prevent premature wear of the timing chain and the illumination of the Service Engine Soon light. Further analysis has shown that the reprogramming may not fully correct this condition for all vehicles; we, therefore, are providing you with additional protection for the timing chain.
What We Have Done: General Motors is providing owners with additional protection for the timing chain. If premature wear of the timing chain occurs on your 2007 model year Cadillac CTS, SRX, STS; GMC Acadia; or Saturn OUTLOOK vehicle, equipped with a V6 engine, within 10 years of the date your vehicle was originally placed in service or 120,000 miles (193,000 km), whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that the Service Soon Engine light has illuminated due to timing chain wear.
What You Should Do: If you believe that your vehicle's Service Engine Soon light has illuminated due to timing chain wear, repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glove box literature for future reference.
Reimbursement: If you have paid for repairs for the condition described in this letter, please complete the enclosed form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by July 31, 2013, unless state law specifies a longer reimbursement period.
If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.
Text Telephones (TTY)
Puerto Rico – English
Puerto Rico – Español
We are sorry for any inconvenience you may experience; however we have taken this action in the interest of your continued satisfaction with our products.
I am new to this forum so please bear with me. I own a 2007 Saturn outlook and right now it’s at 125K Check engine come about two weeks ago and Monday as I was driving to work the Starkbility message come up my dash board. I was unable to drive it since it was shaking when I stopped and if I drove it past 25/30 miles per hr. it would say Starkbility stop engine message. Took it to a nearby mechanic and they said the codes were for Time chain. Did some research on line and came upon this 10 year special coverage 11340.
Now I am at 125K miles so that means I am out of warranty. Called GM directly and they said they would look into my case and see how they can help me. Sounds like lies to me. Any who, anyone here with the same issues as me? Or any helpful advice.. Thank you!
Did you have your Outlook's computer reprogrammed so your oil gets changed more often? That was part to prevent the timing chain issue and was associated with the warranty extension. How often have you had the oil changed?