NOTE: this is not a negative rant about the Outlook because I am very satisfied with the vehicle even though what I am about to tell you would normally drive me out of my mind.
So.....Just wanted to reach out to other owners on this topic t osee if there have been similar issues. I have an 07 Outlook XE AWD. I bought it for my wife and our newborn (one more on the way too...). It was the best automobile purchase I have ever made. The vehicle is stable, has power, has comfort and the standard packages were amazing compared to the competition. About 2 months into ownership I started hearing a really loud tapping sound from the engine compartment. It sounded like a pencil tapping on the desk about 5 times a second. I put service off on the noise because engine performance did not seem compromised and it was more of a nuisance. So finally when my wife mentioned that she needed an oil change, I set up an apppointment for the oil change and for them to look into the tapping sound. We got our rental (free because of warranty) and expected to see the car back in a day.
It has been 37 days since I last saw my Outlook. The service manager has been awesome in keeping us up to date on a daily basis on all of the things they have been doing to the vehicle to find out about the noise. Essentially they pulled everything apart to find this noise. They have been in contact with GM engineers all along the way. GM has asked them to perform a number of repalcements/tests on the engine - literally too many to list. Again, all the time the service manager has been in contact with us. Just when the sound was gone, the check engine light came on. So they looked into that and from what they saw from that code, they had to dig into the engine again and found out that one of the timing shafts were cracked. So a replacement was ordered. Still the engine light came on. Service says that the engine seems to be running smooth but they will not send me home with an engine light on. Agreed. So today I got a call saying that GM has basically given up on the issue and has sent them a new engine to replace the existing engine (again the orignal engine was performing optimally to my knowlege). WOW! I was shocked that they went this far. I am totally ok with the replacement and look forward to seeing my vehicle again in a few days.
I want to share this story and also give kudos to the guys at the dealership because without their constant contact I would be one really pissed off dude.
The dealership who is performing the service is located in Allentown, PA. Saturn of the Valley. Service manager's name is LARRY (edited: was Steve). If they or someone from GM/Saturn are reading this I want them to know that these guys are totally top notch. I have been in bad experiences with service before and this was an unexpected suprise to find a service department who actually communicates and explains everything. Granted, usually I would have been very angry at this situation but because they are taking such great care of us, we are very very happy.
Not to mention that if the wife is happy, Bruce is happy..... Thanks to the guys over at Saturn of the Valley in Allentown, PA.
I guess the question is ..... I wonder if with a new engine, does the odometer go back to 0 miles????
Regards, Bruce
So.....Just wanted to reach out to other owners on this topic t osee if there have been similar issues. I have an 07 Outlook XE AWD. I bought it for my wife and our newborn (one more on the way too...). It was the best automobile purchase I have ever made. The vehicle is stable, has power, has comfort and the standard packages were amazing compared to the competition. About 2 months into ownership I started hearing a really loud tapping sound from the engine compartment. It sounded like a pencil tapping on the desk about 5 times a second. I put service off on the noise because engine performance did not seem compromised and it was more of a nuisance. So finally when my wife mentioned that she needed an oil change, I set up an apppointment for the oil change and for them to look into the tapping sound. We got our rental (free because of warranty) and expected to see the car back in a day.
It has been 37 days since I last saw my Outlook. The service manager has been awesome in keeping us up to date on a daily basis on all of the things they have been doing to the vehicle to find out about the noise. Essentially they pulled everything apart to find this noise. They have been in contact with GM engineers all along the way. GM has asked them to perform a number of repalcements/tests on the engine - literally too many to list. Again, all the time the service manager has been in contact with us. Just when the sound was gone, the check engine light came on. So they looked into that and from what they saw from that code, they had to dig into the engine again and found out that one of the timing shafts were cracked. So a replacement was ordered. Still the engine light came on. Service says that the engine seems to be running smooth but they will not send me home with an engine light on. Agreed. So today I got a call saying that GM has basically given up on the issue and has sent them a new engine to replace the existing engine (again the orignal engine was performing optimally to my knowlege). WOW! I was shocked that they went this far. I am totally ok with the replacement and look forward to seeing my vehicle again in a few days.
I want to share this story and also give kudos to the guys at the dealership because without their constant contact I would be one really pissed off dude.
The dealership who is performing the service is located in Allentown, PA. Saturn of the Valley. Service manager's name is LARRY (edited: was Steve). If they or someone from GM/Saturn are reading this I want them to know that these guys are totally top notch. I have been in bad experiences with service before and this was an unexpected suprise to find a service department who actually communicates and explains everything. Granted, usually I would have been very angry at this situation but because they are taking such great care of us, we are very very happy.
Not to mention that if the wife is happy, Bruce is happy..... Thanks to the guys over at Saturn of the Valley in Allentown, PA.
I guess the question is ..... I wonder if with a new engine, does the odometer go back to 0 miles????
Regards, Bruce
