[GM Customer Service]

So I went to the dealership last night to pick up our vehicle. I walked in and was talking to my salesman for a bit. He hands me the paperwork and tells me that they (the dealership) are going to stand behind the vehicle and that they replaced the master cylinder and booster as well as gave me new pads and rotors as a 'goodwill' measure for customer satisfaction. I must say that I didn't expect this at all and am very pleased with the service. I expected to have to try and negotiate with them at least a little bit on labor or something. :cheers:

How are things with the Outlook since you have had it home?

I am glad you were able to get this taken care of at no cost to you. It seems as though the dealership has done right by you.

In regards to the Powertrain Limited warranty, here are the parts that are included;
Gasoline engines, the cylinder block and heads, and all internal parts, intake manifold, timing gears, timing gear chain or belt and cover, flywheel, harmonic balancer, valve covers, oil pan, oil pump, engine mounts, seals, and gaskets, water pump; also turbocharger and supercharger housings and internal parts, valves, seats, and gaskets.

Transmission, the case and all internal parts, torque converter, vacuum modulator, seals and gaskets and transmission mounts, also transfer case and all internal parts, seals and gaskets.

Front Wheel Drive, the final drive housing and all internal parts, axle shafts, constant velocity joints, front hub bearings, seals and gaskets.

Rear Wheel Drive, the axle housing and all internal parts, axle shafts, bearings, supports, seals and gaskets propeller shafts and u-joints.

I hope you have a great weekend.

Michelle, GM Customer Service

 

[GM Customer Service]

I'm having this problem, too (also the air bag sensor issue). I really like my Outlook and was planning to upgrade to a new Acadia at the end of this year, but after reading about all the problems with this vehicle I think I'm going to go back to owning a Toyota! My Saturn also had a headlight issue when I first bought it two years ago and that was repaired for free after I received a recall notice. The woman from GM I spoke to about the headlight issue was very helpful and nice, so I was pleased with the customer service. But, the fact that so many of us are having the same issues with the stabilitrak and air bag sensors and GM is doing nothing to remedy the issue...it's unacceptable. I wish I had done research on this car before I bought it. I won't make that mistake again.

Greetings,

I'm very sorry to hear of the concerns with your stabilitrak and air bag sensors. I understand how displeasing vehicle issues can be, and we appreciate your loyalty to General Motors to an extreme degree. While we are unable to guarantee the outcome you're seeking, we would be more than happy to examine all factors for you. Feel free to message us privately and please include your name, VIN, and actual mileage.

Kind regards,

William R. (assisting Kelly & Jessica)
GM Customer Care