[GM Customer Service]

We're sorry that your Outlook is having transmission troubles, and that those issues resulted in your wife being stuck on the highway. I see you're likely already in contact with our Customer Assistance Center via phone. Let us know if there is anything we can do for you during this process; while to avoid confusion we will allow your advisor that you've been in touch with already handle the majority of the inquiry, we're definitely available to you as supplemental support.

Sarah (Assisting William)
GM Customer Care