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Discussion Starter #1
My 2008 Outlook XE has been plagued with problems from 1 month after taking it off the lot. Water keeps mysteriously entering the fuse box blowing the computer, been in shop 3 times for this. (1st time left us stuck 13hrs from home with Saturn and GM fighting over who would pay for repair.) Driverside door wiring harness getting crimped in door jamb rendering ALL windows and locks inoperable. And now the headlights don't shut off and kill the battery. I wonder if this new problem is related to the melting wire harness issue I have read about.
 

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water getting into the fuse box- is most likely due to water leaks caused by plugged drain tubes from the sunroof.
Many post about this on the Acadia,Traverse, Enclave forums.
You can also find plenty of pics. I know someone posted pics of the tubes.
 

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Discussion Starter #3
rbarrios. That is exactly what was told to us the first time we brought it to the dealer. The next two times they said it was because of a faulty windshield gasket "funnelling" water to the fuse box. Saturn dealer in Sudbury was going to take the vehicle back and give us a different one with some added options. They opted to have an engineer look at the vehicle instead. Maybe he should have re-engineered the entire vehicle! :banghead:
 

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fireman,

I realize that you have just posted your situation this morning. I am curious as to what you next step is going to be. Are you going to take it back to the dealership that you had visited last time? Please, private message me with your thoughts about the course of action that you thinking about taking.

Sincerely,
Michelle P., GM Customer Service
 

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fireman, :welcome: :-\

Did you buy the XE new?, if not did you buy an extended warranty?, how many miles on it? Where are you at with the issues and getting them looked at, meaning is it at the dealer now?, if it is, is it the SAME dealer as before?, if it is I would most definately find a new dealer and it does not have to be a SASP, it can be any GM dealer.
 

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Discussion Starter #6
Yes it was purchased new, we did also purchase the extended warranty. I believe we are at 66,000 kms. We have the extended warranty as well, but it still costs me 100 bucks everytime it goes in. I believe we only have the one GM dealer left here now.
 

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fireman said:
Yes it was purchased new, we did also purchase the extended warranty. I believe we are at 66,000 kms. We have the extended warranty as well, but it still costs me 100 bucks everytime it goes in. I believe we only have the one GM dealer left here now.
Is it harder to get things done in Canada? Have you thought about dumping it?
 

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Discussion Starter #8
OOHH YES I have thought about dumping!!!!
 

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Discussion Starter #9
After being stuck on the side of the road yesterday , picking up son from school (can't vehicle to dealer wife is on days I'm on nights, and Crosstown WON'T give us a loaner) I disconnected the possitive cables and cleaned them with a wire brush (desperation move). I didn't reconnect ??? the dealer installed electronic corrosion control and have had no more problems.
 

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can you explain what happ yesterday? (side of road) and cleaning
 

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Fireman,

I am sorry to read that you had your vehicle stop on the side of the road with you and your son in the vehicle. However, I am glad that you have been able to get to the bottom of the issue. Let me know if the corrosion control continues to work for you.

I hope that you have a great week.

Michelle P., GM Customer Service
 

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Discussion Starter #12
rbarrios. Was driving along and the vehicle died,no warning, no power or anything. I had a some tools with me and seeing I had no power I started at square one with the positive terminal. Removed the leads inspected and reconnected. It started but fuel gauge was all over place. It happened two more times before I got home. Once home I again disconnected the positive terminal and cleaned the leads with a wire brush. Reconnected them including the electronic corrosion control (ECC)and had the problem again (this time in driveway). I disconnected the power for the ECC from the positive terminal and everything has been good. The exact cause of this is beyond me but when I'm on days off it will be going to the dealer.
 

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thanks for the details.

not sure Ive heard of this ECC.
 

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I heard of ECC. Somehow this creates a "barrier" of ions that protect from corrosion. Two Guys Garage put it on some restoration.

Snake oil anyone?
 

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Discussion Starter #16
Well looks like luck changed wife took Outlook to work and the lights stayed on killing the battery. Its going in on Monday, dealer said they hope whatever is causing it is covered under extended warranty. I hope so to or it will be going to the Ford dealer and traded in for whatever I can get.
 

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fireman said:
I hope so to or it will be going to the Ford dealer and traded in for whatever I can get.
BOO...................sorry couldn't help myself
 

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Discussion Starter #18
Don't get me wrong I love the Outlook, the premium sound system, glass roof, AWD, tons of seating, descent gas milage and power.....but if I could do it again i would have left out sunroof and ECC and got the XR with running boards. Service and reliabilty are number 1 and 2.
 

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fireman said:
Well looks like luck changed wife took Outlook to work and the lights stayed on killing the battery. Its going in on Monday, dealer said they hope whatever is causing it is covered under extended warranty. I hope so to or it will be going to the Ford dealer and traded in for whatever I can get.
I really think you need to find a new dealer that knows what they are doing ::)
 
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