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Had the 3/5/R fail at 72k. Was about 8 months over on warranty yet still within miles. Called GM and after some finger crossing and praying ended up only having to pay half of the repair... $1400 out the door. Turns out that the dealer wanted to simply replace the tranny but GM told them to open it up and inspect. Turns out my AMAZING wife noticed the trouble as soon as it started slipping, called me and stopped driving it. Since the wave plate was only cracked and not shattered it did not grenade the entire tranny. They did a full rebuild and flush along with a 12k warranty. Very pleased about how GM stepped up and helped even though I do not get my vehicles serviced at the dealer (from a long line of auto mechanics and normally service myself). If you notice ANY flare (sudden rise in RPM between gears) stop driving and have someone take a look. It will save you $.
 

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debruin1 said:
I believe I just joined the club. On a business trip, 2 hours from home, on beltline in Madison, WI, during rush hour. My 2008 Outlook (102,000 miles, than I've owned for approx. 18 months) decided to fail me. Speeding up a d slowing down, I suddenly realized I couldn't shift higher than 3rd. Almost caused a massive pile up, but managed to get over and off the beltline. Pulled into parking lot at gas station, and car would barely move. I noticed for the last week or so it seemed to be shifting strange, but as long as I didn't mash the gas, it seemed fine. I had the car towed to a GM dealer, but they have not looked at it yet. I had it towed to the nearest GM dealer, but it wasn't the one I bought it from because I was 2 hours away. I think I know what is coming.

Question, is there anything I can do for help with the bill? I have been reading around, and have seem many different stories with many different results, but the standard response seems to be that GM is aware of the problem, but does nothing. is that what I can probably expect? The dealer said they would be calling me tomorrow, and want to have my ducks in a row.
I realize that this is most likely a too late response but you can receive financial assistance by contacting Saturn Customer Service at: 1 (800) 553-6000
 

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I had mine rebuilt at 140,000. PM the GM moderator who posts on these forums. They feel our pain, lets see if they actually help.
 

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Just had my Outlook at the dealership for intermittent overheating, and they mentioned that the timing chain and wave plate should also be changed...all of which he said was under a special warranty extension. I knew the water pump was, so when it started occasionally running high temps and noticed a few small leaks, I took it in to get checked out. This was last fall, and the local dealer said he couldn't find any issues.

I recently moved to NC and having the temps fluctuate more often. This time I didn't mention anything immediately about the TSB and special warranty on the pump. As soon as he called to tell me the water pump is bad, I reminded him of the warranty coverage. Then he also noticed the timing chain and wave plate could also be changed under the special warranty. My Outlook is a 2007 at 113k miles.

I'm paying for a few other items done like throttle body cleaning, but the service guy told me the rest is covered. I sure hope so. It's been in the shop 3 days now and will be another 4 before it might be done.
 
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