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The whole assy will need to be replaced, not just the buttons.
 

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This is a common issue and as 6Sixathome pointed out; it's an entire assembly replacement. Mine are worn out; I just live with it
 

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All of the buttons on my 07 Outlook were perfect when I traded it in. Never had any of them wear off.

Now as for the new one...I believe I may be having a problem already at just over 5000 miles. The cruise "set" button seems to be wearing.
 

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My '07 AC buttons had started to wear but not my '09 yet.
 
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