[sirbevo]

Just posting here to vent I guess.

Bought an 08' Outlook XE in December 2012 with 70k miles on it from a very reputable dealer(Lexus/Cadillac). Warranty ran out in March this year. Currently has 76k miles on it.

Wife told me yesterday the Outlook was acting funny on highway. Shen described the problem as "jerking" when 40mph and accelerating. I get in the car and take it for a spin at highway speeds and sure enough, RPM's surging and not shifting correctly at around 40mph and trying to accelerate. This wasn't consistent and only happened 2-3 times in a 20 minute drive but still seems fine in 1st and 2nd gear.

I can't afford this fix, which I'm pretty sure is related to the waveplate failure. I haven't taken it to the dealer yet because I know they'll want $600+ just to look at it.

Oh, and after reading all of the horror stories on the Enclave, Acadia, Traverse, and Outlook forums, dealing with GM on this issue, looks like I'm going to be paying a very large amount of money.

 

[sirbevo]

Well, I wrote the above today and low and behold.....trans completely fails today.

I went to pick up my daughter from work and didn't get 2 blocks before the car wouldn't shift at all. I was able to get it home by letting it sit for a few minutes and then it would go into 1st gear but then slip after a few feet. Repeated a few times and finally got it home. Fortunately, I was the one it happened to. This is my wife's car and would hate to see her get stranded.

Will have it towed to dealership tomorrow morning and prepare for the worst.

 

[jcarm75]

There are is a GM representative that will ask for your VIN to help determine if any extended warranty applies to the transmission problem you are having.

 

[medicrxdoc]

First, why would you drive the vehicle if you new the trans wasn't working right? Hope for your pocketbook didn't break it that much farther that it can't be rebuilt.

There is a shop in Perry, MI called Key Diesel. He is a member on the Acadiaforum and has talked about working on these trans. He is not a dealership, but works at one and has a shop of his own. It looks as though it is about 100miles from you. I don't know what a tow job would cost, but what you pay in towing might be saved in Key Diesel's shop charges. If I were as close as you, I would contact him and see what he says.

There is no extended warranty on the waveplates/transmissions unless you purchased an extended warranty. The problem is that you must use a dealer to diagnose the issue to find out if GM will help with any of the costs. With you purchasing it used and almost 5 years in service, the chances of them paying anything is small, but possible.

 

[GM Customer Service]

Well, I wrote the above today and low and behold.....trans completely fails today.

I went to pick up my daughter from work and didn't get 2 blocks before the car wouldn't shift at all. I was able to get it home by letting it sit for a few minutes and then it would go into 1st gear but then slip after a few feet. Repeated a few times and finally got it home. Fortunately, I was the one it happened to. This is my wife's car and would hate to see her get stranded.

Will have it towed to dealership tomorrow morning and prepare for the worst.

Keep us updated on the service visit and let me know if additional assistance is needed.

William R.
GM Customer Care

 

[jhebert]

I'm sorry that this happened. GM knew these transmissions had defective parts. I believe they need to pay to replace these transmissions. If you really value.customer loyalty and want repeat customers then do the right thing. People shouldn't be left hanging like this. If that transmission fails on a busy highway, people could be put in danger. Sad!

 

[kpetty]

I had the same thing happen to me on my 2008 Outlook XR at the end of July 2013 with 88,000 miles. I was out of the 5 year 100,000 mile power train warranty since October of last year. I called GM directly at 866-790-5700 and talked to them out the problem (broken wave plate). They actually covered most of the repair, I only had to pay $540.00. They will work with the customer care at the dealership. I would call them and put it on record . Good Luck!

 

[sirbevo]

Got the Outlook back from dealership today.

I want to thank GM for picking up most of the tab. The dealer service rep worked with GM to help cover most costs and I ended up paying $1000. While that is still quite a large sum, it could have been much worse. I also received a free loaner car for this past weekend.

After transmission was rebuilt, tech took vehicle on test drive and car immediately through another code. Tech ended up replacing the Transmission Control Module which houses the shift solenoids. There was a sticking solenoid. Not sure what else the tech did exactly but car is back and I'm happy....for now.

 

[GM Customer Service]

Got the Outlook back from dealership today.

I want to thank GM for picking up most of the tab. The dealer service rep worked with GM to help cover most costs and I ended up paying $1000. While that is still quite a large sum, it could have been much worse. I also received a free loaner car for this past weekend.

After transmission was rebuilt, tech took vehicle on test drive and car immediately through another code. Tech ended up replacing the Transmission Control Module which houses the shift solenoids. There was a sticking solenoid. Not sure what else the tech did exactly but car is back and I'm happy....for now.

Appreciate your updates,

I'm happy the dealership got you all squared away. Please let me know if you experience any other concerns moving forward.

Kind regards,

William R.
GM Customer Care