I have a 2007 Saturn Outlook with 82K miles. My transmission began having problems on November 8. I immediately took it in. On November 11, a GM dealership service center diagnosed the problem as a broken 35R wave plate. I got the car back on November 14. The minute I read about the 35R wave plate problem on the web, I called GM and filed a complaint to request assistance with the repairs, which ultimately was just over $3200. Initially, the GM representative was very positive and said all the variables seemed to fall in my favor. However, I just received a call back from her saying that my request was denied because of the age of the car (six years old) and the mileage (82K). It was understanding that GM was helping out those just out of warranty, with mileage below 100K.
The specialist I spoke to also seemed to indicate that the dealership said it was not the wave plate that broke. However, I have the paperwork which clearly states that was the issue. She is going to call the service manager back to clarify. She is also going to send my case through for a second review, but hinted that the outcome would not be favorable (unless of course there was miscommunication between them and the service center).
I am looking for any advice about how I can pursue this issue with GM if the second review proves futile. I believe the argument about the vehicle's mileage and age are unfounded, as the wave plate seems to break around 80K. Has anyone found any other ways to contact GM, or another route?
Thank you for any help out there.