Great video! With all those parts that have to be replaced you wonder how long this fix will last and how sound the transmission will be? I had my Outlook in for the same problem with ~ 50k mi now have a little over 71k and hoping for the best.
I have a 2007 Saturn Outlook with 82K miles. My transmission began having problems on November 8. I immediately took it in. On November 11, a GM dealership service center diagnosed the problem as a broken 35R wave plate. I got the car back on November 14. The minute I read about the 35R wave plate problem on the web, I called GM and filed a complaint to request assistance with the repairs, which ultimately was just over $3200. Initially, the GM representative was very positive and said all the variables seemed to fall in my favor. However, I just received a call back from her saying that my request was denied because of the age of the car (six years old) and the mileage (82K). It was understanding that GM was helping out those just out of warranty, with mileage below 100K.
The specialist I spoke to also seemed to indicate that the dealership said it was not the wave plate that broke. However, I have the paperwork which clearly states that was the issue. She is going to call the service manager back to clarify. She is also going to send my case through for a second review, but hinted that the outcome would not be favorable (unless of course there was miscommunication between them and the service center).
I am looking for any advice about how I can pursue this issue with GM if the second review proves futile. I believe the argument about the vehicle's mileage and age are unfounded, as the wave plate seems to break around 80K. Has anyone found any other ways to contact GM, or another route?
As a follow-up, for anyone out there who is having a similar issue, I was turned down by GM for any financial help to repair my Saturn, which was $3200. The reason given was that my vehicle was too old and had too many miles. I only had 82K miles, under the warranty's 100K. However, I was 11 months over the warranty. This reasoning makes no sense to me. Essentially, if they won't help out someone who is only 11 months out of warranty, who will they help???????? Maybe they have stopped helping anyone out of warranty. I would at least like them to be straightforward. I must have made them mad... at this point, no one is even calling me back. In fact, I had one specialist seem very interested in helping me, but he was not allowed to take over the case. No surprise. Just another tactic to keep me from actually getting either a resolution or genuine answers. I would love to know if anyone else has had a similar experience or found ways to get help.
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