[Jodi B C]

We purchased a used 2008 Saturn Outlook from a local Suburban dealership about six months ago. The transmission had been acting up so we went to take it in for service. Overnight, the dealership had closed without any warning or communication. Four days later and we finally tracked down a GM dealer that is handling the issues on behalf of the closed dealership.

While trying to figure out what to do, our mileage flipped over 100,000 (by about 200 miles). The dealer told us we need an entirely new transmission -- to the tune of $3,000. We purchased this car with the good faith that Saturns would still be serviced without any problems, however when the only dealership in town selling Saturns closes overnight, we find ourselves with no one to turn to. Had we been able to service the car right away, the warranty would still cover it.

After Googling, seems like transmissions are an issue with this car.

Whom do we take our case to? The headquarters of the dealer that closed without warning (and with whom we had the relationship) or Saturn (GM?) who issued the powertrain warranty? The GM dealer who is now fixing cars had no incentive or relationship to help us out. We feel like we got duped! Would love to be able to recommend a Saturn or a GM for that matter, but after this...

 

[rbarrios]

I would think any Chevy, GMC, Buick dealer can work on the vehicle--
all the mechanical parts are the same....

 

[mswerb]

Any idea why the dealership closed? I used to work at a GM dealership that closed in the middle of the day! It didn't help that the owner was charged with tax evasion and GM stripped the dealership from him and was forced to close immediately.

 

[GM Customer Service]

@Jodi B C, I'm so sorry to read about your experience with the dealership and the concerns with your Outlook. Please, check the inbox of your private messages as I will be sending you a note of the information, I will need to look into this for you.

Michelle, GM Customer Service

 

[OutlookDriver]

My experience did not turn out so well. Check out this thread:
http://www.saturnoutlookforum.net/index.php?topic=2396.0

 

[OutlookDriver]

While speaking with the Attorney Generals Office, I was told that perhaps the transmission issue faced or facing many Outlook, Acadia, Enclave, and Traverse owners may be of interest to the National Highway Traffic Safety Administration. That is the agency that decides if a safety issue warrants a recall from the manufacturer.
Help us all by looking up the following site and filing a safety complaint and tell your story. If enough of us register our tansmission problems, it may eventually lead to a recall of the transmission from GM:
https://www-odi.nhtsa.dot.gov/ivoq/