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Discussion Starter #1
Ok,

So you tell me what you think, am I crazy or did Ourisman Chevrolet try to sabotage my Outlook?

In another post I explain the issue I had with my Outlook and Ourisman findings in reference to the damage caused by faulty E3 spark plugs. Well the story goes as such:

I go to change my spark plugs, oil, and air filter, unfortunately I started with the spark plugs and they caused a very big problem to which I had to take it to the dealer, I had codes P0300, P0301, P0303, and P1174. So the local Dealer first tells me it's a problem with the injectors and I needed a specialized "dealer" only cleaning as nothing else will clean the injectors like their proprietary machine . This of course does not work and they call me back stating they needed to keep the vehicle for a couple more days. Roughly three days later, they call stating its an issue with a stuck or sticking valve and needed to "deep" clean the cylinder head, this of course does not work either. Another week goes by and they tell me it's an issue with the O2 sensor and timing chain. The Dealer states, that they will have to replace the head and timing chain and will do it under warranty, but we will have an out of pocket cost of a little over $900. Ok, if that's what will fix this issue with the random misfires... Well, they get into this matter of replacing the head and find piston damage from the previous spark plugs, and immediately reverse their original statements blaming the misfiring on the damages piston head.... OK, well the problem started with using the E3 spark plugs..

Ok so fast forward... I ended up getting pictures and statements from the Dealer as far as documenting the damage and the statements about needing to replace the engine. I waited on my insurance company to contact me back in reference to my claim... after two weeks with no answer I gave up and asked the Dealer to put the motor back into the vehicle. Up until this point the Dealer was outstanding with this issue. Of course I don't have the $6000+ they wanted for a new engine, and would have to file a suite or get a settlement with the spark plug manufacturer which takes time, and my insurance apparently wasn't going to cover it, so no use in them keeping the car disassembled... Well, the Dealer then says "Ok, we'll put your motor back in for $3000, plus the cost of the other work, your looking at about $4100" I were shocked on the phone!!! :confused: I said "WHAT!!?" the Dealer replies "Oh, well we did a whole lot of work pulling that motor out, some body gotta pay for it and it aint gonna be us, its your car, you can talk to my service boss if you don't like what im saying" So I call up the Service director and asked why they would be charging us to put the motor back in our vehicle when we never authorized them to pull it out. The Service Director stated that his guy was wrong for telling us that, and putting the motor back in would be billed under "Dealer service or Warranty" since they were trying to fix an issue, it was part of their trouble shooting.

Here is where the trouble begins: So after they put the vehicle back together roughly "5-6 days" they call me up, like 12 times telling me the car is ready. Now, prior to turning the vehicle over to GM, there were only TWO issues, the random misfire, and the P1174 code. When I picked up the car, they drove it around to me, which seemed to run fine, no issues, until I got it home. That day, picking up the Outlook I drove it about 10-12 miles back to my house and parked it @10 am. At 4:30, I go out and start the vehicle getting ready to go pick up my kids from school... when I start the vehicle a big plume of gray smoke blows out the tail pipe for 8-15 seconds then stops... I'm thinking, well that's probably oil getting past the piston rings in those scratches in the cylinder walls, or possibly a bad valve seal... but then I remembered I did not only a compression test, but a leak down test prior to bringing the vehicle to GM and so did my Indy mechanic... and the compression was fine, so was the leak down.... So I checked the oil..... :angryfire: WHAT!!!! THE!!! F$$$$!!! the oil was filled about 6-7 inches above the top of the hash marks!!! I end up draining all of the oil out... got about 7.5 quarts!!!! how the f&&& did 2 extra quarts get into my crank case!!! :angryfire: :angryfire:

Of course this spurs me on the check other stuff.... I find:

1) Radiator hose loosely put on
2) Intake manifold cover ripped off breaking all the little plastic tabs that screw into the manifold, and the cover was never put back on
3) Vacuum on the back side of the intake manifold closed with a make shift cap "rubber hose with a self tapping screw" instead of an actual vacuum cap
4) Coil pack connecting harness securing latch broken, will allow for the harness to detach from the coil pack while the vehicle is in motion
5) Coolant leak from some where under the intake manifold
6) Strong oil smell and ground in dirt into driver seat, like the mechanic working under the vehicle sat in the driver seat with oil on his clothes and shoes

I know exactly why someone did what they did. Since the mechanic lost basically $3k on that engine work, he decided to attempt to sabotage the vehicle or "pay" us back for his lost time. Over-filling the crank case, most people given what GM/Dealer told them would just assume the smoke was from the cylinder damage and keep driving. With the over-filled case, that oil would eventually build so much pressure it would blow through the seals and gaskets effectively ruining the engine. The coolant leaks, will eventually drain all of the coolant out leading to an over heating situation... all of which would force a person back to the dealership for repairs..
 

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I would file a complaint with GM and with your local Better Business Bureau.

I would also let the manager/owner of the dealership know exactly what happened, in writing (registered letter if possible) letting him know that you are taking your complaints a step further.

Good luck.
 

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Discussion Starter #3
Sailfish said:
I would file a complaint with GM and with your local Better Business Bureau.

I would also let the manager/owner of the dealership know exactly what happened, in writing (registered letter if possible) letting him know that you are taking your complaints a step further.

Good luck.
The thing is I wrote the service director a nice letter detailing all of what I stated here, and have not received a response. I'm sure he's like "who cares", since I left the lot with the vehicle and found these issues at home. That Dealership knows as well as I, once I took possession of the vehicle and departed their lot, I have no case trying to prove what I found, as they could argue... I did these things to the vehicle myself when I got home. The problem I have, is just how many other customers have they done this to? When we had the common issue with the trans (R34 wave plate) we brought the vehicle to this same dealership, and they suggested we trade it in for the Arcadia or Traverse, stating the R34 wave issue was not covered under warranty. It wasn't until I said pulled up the manufactures 100k mile power train did they yield and agree to fix it. When they finished the trans was fixed but had some issue with a clunking noise going over bumps. We brought it back, they said the entire front suspension needed to be replaced. Later on I came to this forum and found it was the sway bar links...$25-$130, 45 - 1.5hr job, but GM wanted to replace my entire front suspension?? Shocks, Struts, Axles, and tie rod ends for $2345??

Just with that, how many people have they swindled into paying for unnecessary jobs or vehicles mildly sabotaged forcing a person to pay for other dealer created problems? I'm never bringing my vehicle back to them, I don't care if I have to have it towed 50 miles to another!!
 
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