DVD Entertainment System Help!

5138 Views 2 Replies 3 Participants Last post by Britny.mark, Nov 6, 2013

kmatranga

Discussion Starter · Oct 25, 2013

Hi,
First time posting on here...Back in July 2012, our '08 Outlook's DVD Entertainment system was replaced by the dealership under our extended warranty. They replaced it with a refurbished model (which still had addresses in the navigation address book from the previous "owner" of it- but that's a different story). Now 15 months later, the refurbished one is now shot. I've had it documented several times with the dealership along with taking many videos of the issue when it happens but because we are out of our extended warranty and parts warranty, they said we are out of luck. I really believe something like that should have lasted more than 15 months.

Does anyone have any suggestions on what to do next? Is there a GM representative that might be able to help? The dealer said a new one is over $1,800.

Thanks!!!

Save

1 - 1 of 3 Posts

GM Customer Service

· #2 · Oct 28, 2013

kmatranga said:
Hi,
First time posting on here...Back in July 2012, our '08 Outlook's DVD Entertainment system was replaced by the dealership under our extended warranty. They replaced it with a refurbished model (which still had addresses in the navigation address book from the previous "owner" of it- but that's a different story). Now 15 months later, the refurbished one is now shot. I've had it documented several times with the dealership along with taking many videos of the issue when it happens but because we are out of our extended warranty and parts warranty, they said we are out of luck. I really believe something like that should have lasted more than 15 months.

Does anyone have any suggestions on what to do next? Is there a GM representative that might be able to help? The dealer said a new one is over $1,800.

Thanks!!!

Hello kmatranga,

Welcome to the forum! I apologize greatly for the issues you've experienced with your Outlook's DVD Entertainment system and I certainly understand any displeasure caused by it. You are more than welcome to contact us privately for additional assistance with investigating these matters. While we're unable to guarantee anything, I'd be more than willing to exhaust my options in an effort to assist.

Kindly,

William R.
GM Customer Care

Save

1 - 1 of 3 Posts

This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.

Top Contributors this Month