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In mid-April I bought a 2008 Saturn Outlook XR from a Hyundai dealer in Las Vegas, nice apparent condition, about 66K miles. Considering that we only get about four inches of rain per year here, I suppose that it isn't surprising that I didn't discover that the sunroof leaks until I took the vehicle through a car wash in early June, and I had a virtual shower pouring on me around the map lights and switches. After reading that this has been an ongoing problem with this series of vehicles (which unfortunately I didn't know before buying this one), I opened a case with GM.

A very nice gentleman named Red handled my case for about a 4-6 week period. He always called back when he said that he would, and he seemed genuinely interested in helping me out. The first suggested avenue was to contact the selling dealer. It became apparent quickly that they would do nothing, as they told me to go to any repair shop with my extended warranty (knowing full well that it only covers the sunroof drive motor, not leaks). GM told me to take the vehicle to a GM dealership and have the problem diagnosed and get a repair estimate. I took it to a local Chevrolet dealer and did just that. By now a second-level rep named Kevin had assumed my case. After about a week I got a voice mail telling me that the vehicle is out of warranty (which I knew before calling), and that basically GM is going to do nothing. I was strung along for about two months with the hope that GM might assume at least partial responsibility for repairing this shoddy bit of engineering that has plagued pretty much every owner of this type vehicle that has a sunroof.

Now I am facing a $500 repair (after already paying $133 to have it diagnosed) for a vehicle that I have made two payments on. The Chevy place told me that both drain tubes need to be replaced, along with the sunroof seal. While I realize that there is no legal obligation for GM to do anything, they led me to believe that they would, only to play the warranty card at the end. They could have told me that from the beginning if this was going to be the outcome. All that they have done is to assure that this will be my last GM vehicle. Next time I'm buying Japanese.
 

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Too bad you didn't find this forum before you purchased. My 07 Outlook had the same leaking sunroof/moon roof issues yet I still purchased a 11 Enclave, but without sunroofs.

I love the size of this SUV.

You will not find any imports without issues, just google for yourself first before getting into one.
 

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Sailfish said:
Too bad you didn't find this forum before you purchased. My 07 Outlook had the same leaking sunroof/moon roof issues yet I still purchased a 11 Enclave, but without sunroofs.

I love the size of this SUV.

You will not find any imports without issues, just google for yourself first before getting into one.
We researched everything else we looked at. We had been dealing with the salesman at the Hyundai place looking for a Hyundai Veracruz or Mazda CX-9. One day he called us and said that he got a really nice Saturn Outlook in that had most of the things on our wish list. We almost didn't go in for the test drive, because I didn't have the highest opinion of GM vehicles to begin with. We did, and were taken by it - having no idea about the sunroof issue.

We like this vehicle a lot, apart from this one major flaw.
 

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orca17 said:
We researched everything else we looked at. We had been dealing with the salesman at the Hyundai place looking for a Hyundai Veracruz or Mazda CX-9. One day he called us and said that he got a really nice Saturn Outlook in that had most of the things on our wish list. We almost didn't go in for the test drive, because I didn't have the highest opinion of GM vehicles to begin with. We did, and were taken by it - having no idea about the sunroof issue.

We like this vehicle a lot, apart from this one major flaw.
There are several who have fixed the issue on their own, instead of the dealer doing the work.

Just go in to each of the forums, Enclave/Acadia/Traverse/Outlook and use the search option above and enter sunroof leaks.

You should receive a multitude of information on this.

I loved my Outlook but I wasn't going to take any chances on the sunroof and since we do not do any of the work on our vehicles, dealership only, decided to get out of it after 3 years and 2 months. It had very few miles on it.

The Enclave, doing great so far and this one, we plan on keeping for several years.
 

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Discussion Starter #6
Thanks for all the responses. Sounds like I may need to do some investigation before taking it in.
 

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stoney56 said:
It is probably the windshield seal. I fixed my windshield leak with about $5 of black RTV.

http://www.acadiaforum.net/index.php?topic=4311.msg184787#msg184787
Amazing. My Outlook looks identical (even down to the color) to the photo that user Stoney56 posted in your thread.

I'm going to be climbing on a stepladder this weekend and checking some seals. I'm also going to be checking the drains (the Chevy dealer said that one was plugged but they opened it up, yet they still recommend replacing both drain tubes).
 

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orca17 said:
Amazing. My Outlook looks identical (even down to the color) to the photo that user Stoney56 posted in your thread.

I'm going to be climbing on a stepladder this weekend and checking some seals. I'm also going to be checking the drains (the Chevy dealer said that one was plugged but they opened it up, yet they still recommend replacing both drain tubes).
That's funny, cause I never noticed Outlooks until we bought one (they blend in with the Acadias). Now I wave to the same color/optioned Outlook(s) often around town here thinking it's my wife - but it's not.
 
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