In mid-April I bought a 2008 Saturn Outlook XR from a Hyundai dealer in Las Vegas, nice apparent condition, about 66K miles. Considering that we only get about four inches of rain per year here, I suppose that it isn't surprising that I didn't discover that the sunroof leaks until I took the vehicle through a car wash in early June, and I had a virtual shower pouring on me around the map lights and switches. After reading that this has been an ongoing problem with this series of vehicles (which unfortunately I didn't know before buying this one), I opened a case with GM.
A very nice gentleman named Red handled my case for about a 4-6 week period. He always called back when he said that he would, and he seemed genuinely interested in helping me out. The first suggested avenue was to contact the selling dealer. It became apparent quickly that they would do nothing, as they told me to go to any repair shop with my extended warranty (knowing full well that it only covers the sunroof drive motor, not leaks). GM told me to take the vehicle to a GM dealership and have the problem diagnosed and get a repair estimate. I took it to a local Chevrolet dealer and did just that. By now a second-level rep named Kevin had assumed my case. After about a week I got a voice mail telling me that the vehicle is out of warranty (which I knew before calling), and that basically GM is going to do nothing. I was strung along for about two months with the hope that GM might assume at least partial responsibility for repairing this shoddy bit of engineering that has plagued pretty much every owner of this type vehicle that has a sunroof.
Now I am facing a $500 repair (after already paying $133 to have it diagnosed) for a vehicle that I have made two payments on. The Chevy place told me that both drain tubes need to be replaced, along with the sunroof seal. While I realize that there is no legal obligation for GM to do anything, they led me to believe that they would, only to play the warranty card at the end. They could have told me that from the beginning if this was going to be the outcome. All that they have done is to assure that this will be my last GM vehicle. Next time I'm buying Japanese.
A very nice gentleman named Red handled my case for about a 4-6 week period. He always called back when he said that he would, and he seemed genuinely interested in helping me out. The first suggested avenue was to contact the selling dealer. It became apparent quickly that they would do nothing, as they told me to go to any repair shop with my extended warranty (knowing full well that it only covers the sunroof drive motor, not leaks). GM told me to take the vehicle to a GM dealership and have the problem diagnosed and get a repair estimate. I took it to a local Chevrolet dealer and did just that. By now a second-level rep named Kevin had assumed my case. After about a week I got a voice mail telling me that the vehicle is out of warranty (which I knew before calling), and that basically GM is going to do nothing. I was strung along for about two months with the hope that GM might assume at least partial responsibility for repairing this shoddy bit of engineering that has plagued pretty much every owner of this type vehicle that has a sunroof.
Now I am facing a $500 repair (after already paying $133 to have it diagnosed) for a vehicle that I have made two payments on. The Chevy place told me that both drain tubes need to be replaced, along with the sunroof seal. While I realize that there is no legal obligation for GM to do anything, they led me to believe that they would, only to play the warranty card at the end. They could have told me that from the beginning if this was going to be the outcome. All that they have done is to assure that this will be my last GM vehicle. Next time I'm buying Japanese.
