Saturn Outlook Forum banner

1 - 2 of 2 Posts

·
Registered
Joined
·
2 Posts
Discussion Starter #1
Attention Outlook owners (past and present),

I am starting this post as a result of the cumulative personal research I've conducted and the helpful information I have found within the Lambda network on the following GMC Acadia campaign #08207: Customer Satisfaction - Sunroof Water Leak-Install Drain Tube Extensions - (Aug 27, 2008) http://www.acadiaforum.net/forum/index.php?topic=4311.100
The very first post identifies (in detail) the suspected problem and VIN breakpoints of the vehicles affected.- which seem to be primarily those with sunroofs. I have an Acadia SLT and joined the AcadiaForum in Oct08 after having experienced the first of three (3) leaks in my 2007 Acadia SLT. (I know the Outlooks have been affected as well some Enclaves -- and some of you have had more than 3 leaks.) As a result of the water leaks, my vehicle sustained enough water damage in the carpet and padding to cause mold growth on two (2) separate occasions. Further, one of the vehicle's two main fuse blocks suffered significant corrosion as a result of the water leak(s) to the point where the Service Tech stated the vehicle would NOT turn off using the key. I contacted GM Customer Service with my concerns and tactfully expressed my dissatisfaction with the vehicle and the health and safety concerns. I literally got the "run-around" for two weeks. GM offered me the “Major Guard” extended warranty on my vehicle free of charge and told me "it was the best one they have". After doing some of my own research, I discovered that the warranty GM had offered me was indeed their most expensive however, it did not cover ANY type of water leak or component damage sustained beyond the terms of the factory warranty. I suggested to GM that I would consider the extended warranty if they adjusted the contract to include coverage of water leaks as a result of the vehicle's pre-existing condition. GM Customer Service told me they would look into it and get back with me - that was over 3 weeks ago and I haven't heard a peep from them since.

I have read numerous early threads and posts on the Lambda network, seemingly unrelated to this issue which discussed customers experiencing abnormal electrical problems with their Outlook. Many of these posts were written prior to GM initiating the 08207 (Acadia, Outlook, Enclave) Customer Satisfaction Campaign however, the vehicle symptoms and damage described by members of the Lambda forums is a direct consequence of the same water leak problem.

If you are one of the many unhappy consumers (like myself) to have experienced or continue to experience the sunroof/drain tube water leak problem with your new Outlook, please take the time to consider filing a complaint with the National Highway Transportation Safety Administration (NHTSA) - the NHTSA Office of Defects Investigation (ODI) is authorized to order manufacturers to recall and repair vehicles or items of motor vehicle equipment when ODI investigations indicate that these vehicles contain serious safety defects in their design, construction, or performance. Although some may or may not share my opinion; I believe GM has forsaken a very large percentage of its consumer base by not adequately addressing this extremely serious problem from the beginning. It has an continues to affect all models and is a very serious health and safety issue. ODI also monitors the adequacy of manufacturers' recall campaigns and again, this is only my opinion, GM's recall campaign on this issue is absolutely reprehensible - the dealers aren't able to fix this problem even after several attempts. My dealer had to sublet the last repair out to a local automotive interior leak specialist - Just so it's clear, I do not work for NHTSA or ODI. I am simply a very, very dissatisfied consumer who would like more than what I've ultimately received from GM, which is a leaking, moldy, corroded product. More people need to vocalize their concerns and hold GM accountable.

Here is the link to the NHTSA website homepage. http://www-odi.nhtsa.dot.gov/index.cfm You can file an online complaint within minutes. You'll need to provide Make, Model, Model Year and VIN (the VIN is critical to proper evaluation of a vehicle complaint) or, you can call the ODI at (888) 327-4236 and dictate your complaint to an operator. Here are some Consumer Complaint ODI ID numbers from 2007 and 2008 model Acadias which deal specifically with the water leak issue and the damage it has caused. Feel free to reference these ID numbers as it’s a GM product and all three vehicles are built from the same platform. This information comes directly from the NHTSA website from consumers like you and I. Each ODI ID number has a narrative which describes the complaint in detail. I urge you to read these consumer complaints on the NHTSA site regarding this leak issue. (I’ve attached them below) More importantly, include Acadia, Outlook and Enclave ODI ID complaints numbers in your own complaint in order to unify the sentiment of the overall concern:

2007 GM Acadia Consumer Complaints
ODI ID Number specific to water leak:
10258230 (this is my complaint ID #)
10255735
10254149
10248331
10211267
10210839
10210533

2008 GM Acadia Consumer Complaints
ODI ID Number specific to water leak:
10246694
10243591
10241649
10230134
10229896
10212682

If you do chose to file a complaint, please, please address the issues you have personally experienced as well as mentioning the potential safety and health issues that can be caused by this water leak problem (ie) electrical component corrosion/malfunction = SAFETY and mold = HEALTH. If these small details are included, the NHTSA can get a better handle on how potentially dangerous this problem can be.
For those of you who have been successful in a buy-back/replacement scenario w/ GM regarding this issue, I would also encourage you to present this information to the forum. Although your nightmare may be over, there are many of us who are still having this problem and a few minutes of your time would be greatly appreciated. Your story doesn't have to be lengthy but it should include some detail of the process you went through and final resolution.

Additionally, throughout my research, I have found a disturbing underlying sentiment which suggests that GM may have known about this problem when the first 07s rolled off the assembly line and opted to wait and deal with this problem on a case-to-case-basis later on down the line. It has obviously become more of problem than GM anticipated but they are still managing to avoid scrutiny. If there is any truth to this, GM can be held accountable for "negligent discharge of a contractual duty" and charged with "misfeasance" wherein the duty was inadequate or poorly performed - as in this situation with the continuous water leaks. Please feel free to contact me through PM if you wish. I have a good deal of information already on this issue and more than willing to share it with anyone who is having or has had this problem with their very EXPENSIVE new vehicle.

Feel free to cut and paste any of this information as you see fit into any documentation you may currently have or wish to use. I am working on some complaint letters also which I will make available to anyone else interested in going the distance with this. Take a look at the attachment below also as it is a very viable and smart alternative to the buy-back and or replacement vehicle option.

Regards,
Texicb
 

Attachments

·
Registered
Joined
·
5 Posts
THANK YOU SO MUCH FOR THIS INFO! I have had it with the water leaking though. My 7 year old daughter got drippd on perfusely from the 3rd row dome lights!!! The 3rd row plastic side walls have cracked on each side in the same spot, it's coming away from the windows which are also leaking! The leaking is the end of my issues either. But my friend (manages 2 non GM dealerships) told me to start arbitration. I'm nervous I could end up with nothing though, I'm up to date with my payments, but have been late in the past. Will this effect me? How long is this process? I have a 5 & 7 year old and am scared to think about all the mold spores they may be inhaling.
 
1 - 2 of 2 Posts
Top