Hello
We recently had our Saturn Outlook XR transmission fully replaced at only 66k miles and a short few days within the Power teain warranty. I also had dealer which is Carr Cadillac GMC in Vancouver, WA where we purchased vehicle check steering column issue as it has been clicking and annoying but whats worse is it has on occassion locked up where you can no longer steer. Diagnosis was a bad bushing and i had to pay them $85 to tell me that even though it was in for a full transmission replacement. I had to have it towed in. This is a major safety concern and issue that the Carr dealer informed me GM is aware of but it would not be covered under Power Train and thus I was looking at a $1400 repair to replace column. I don't even know if thats what is causing it to "lock up". Needless to say this should have never have defaulted especially on a vehicle that is garage kept, never been off road and I am still stunned that GM would not cover this safety problem.
It locked up again today in a parking lot after backing up and my wife said she had to put car in park then reverse, park then reverse and then it finally released allowing the steering to move. Now I am making payments on a Lambda that since having transmission replaced a month ago, continues to sit in the garage as my wife is scared to drive this car.
Can you imagine if steering wheel locked up and you no longer had any steering going over a overpass or bridge...heck, anything.
Is there someone within GM customer care who can look into helping me get this fixed as this has to be a life safety issue and a faulty steering column or something thats causing this. I am not very happy to say the least especially after this happening again today...
Jonathan Nelson
We recently had our Saturn Outlook XR transmission fully replaced at only 66k miles and a short few days within the Power teain warranty. I also had dealer which is Carr Cadillac GMC in Vancouver, WA where we purchased vehicle check steering column issue as it has been clicking and annoying but whats worse is it has on occassion locked up where you can no longer steer. Diagnosis was a bad bushing and i had to pay them $85 to tell me that even though it was in for a full transmission replacement. I had to have it towed in. This is a major safety concern and issue that the Carr dealer informed me GM is aware of but it would not be covered under Power Train and thus I was looking at a $1400 repair to replace column. I don't even know if thats what is causing it to "lock up". Needless to say this should have never have defaulted especially on a vehicle that is garage kept, never been off road and I am still stunned that GM would not cover this safety problem.
It locked up again today in a parking lot after backing up and my wife said she had to put car in park then reverse, park then reverse and then it finally released allowing the steering to move. Now I am making payments on a Lambda that since having transmission replaced a month ago, continues to sit in the garage as my wife is scared to drive this car.
Can you imagine if steering wheel locked up and you no longer had any steering going over a overpass or bridge...heck, anything.
Is there someone within GM customer care who can look into helping me get this fixed as this has to be a life safety issue and a faulty steering column or something thats causing this. I am not very happy to say the least especially after this happening again today...
Jonathan Nelson