[egates]

one item from my recent trip to a new dealer for service: HVAC System Disinfectant Service ($94) because of mold in the evaporator core and ductwork. 2007 Outlook XR AWD 57k miles. any thoughts on this? its been hot and humid lately (NY LI). car is parked outside not in a garage. Is this just one of those things they try to get away with? They also tried to sell me new wiper blades ($45) because my 3 month old ones were streaking (they're fine). There were a couple of other things I didn't like either but posting on them separately.

 

[egates]

Dear egates,

This type of service is not listed in the owner's manual for the 2007 Outlook. If you have been experiencing a foul smell within your vehicle, this might be something that you would want to think about, but we certainly recommend that you speak to the Service Manager to discuss the benefits of additional maintenance outside of the Owner's Manual.

Sincerely,
Michelle, GM Customer Service

see my other posts about trusting service managers. no, I've never smelled anything - they told me I needed this while the car was in for timing chain replacement.

 

[egates]

I'm happy to see that this thread took a useful turn and uncovered some interesting information. I had started the thread just wondering if anyone has had this expensive service/maintenance item done at a dealer to disinfect the evaporator core and ducts or if the service advisor was just loading me up with stuff to make money. I've never smelled anything, supposedly their mechanic did. I don't think my Outlook has this feature turned to blow while the car is off and it sounds like its a bad idea when it causes the batteries to go dead. I'll try some of the manual recommendations made by others here. I wonder if its easy to spot a drain line being crimped/blocked/kinked, etc. I'd have to say mine drains pretty well based on all the liquid under the car (and its just water ) when I park it. Thanks.