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Good morning! Question... looking for some help.

We have a 2007 Saturn Outlook. Had the PCM Module fixed yesterday at our GM dealer due to an issue with being unable to get the motor to turn off without key in ignition. Done. $700. Then as we leave, check engine light comes on, they take it back in. Timing chain needs to be replaced. Okay.... $2500 repair, we will think about it. Then as we leave, service stabilitrak and service traction control messages come on. Dealership says we had not seen this before because the timing chain/stabilitrak issues are related and we did not see these messages because of the PCM Module issue. Our local mechanic who we trust disagrees (not GM dealer), not sure if he really knows so I am coming on here to ask.... does this make sense? Would all that be happening as a chain reaction of the other problems?

They are saying they will cut us a 1/2 off deal.... $1250 to fix the timing chain problem, and that by doing so, all this should be fixed.

Thoughts?
 

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if youre under 120,000 miles... the chains should be fixed for free.

#11340C: Special Coverage Adjustment-Timing Chain Wear - (Feb 16, 2012)

Subject: 11340C – Special Coverage Adjustment — Timing Chain Wear

Models: 2009 Buick Enclave
2007-2009 Cadillac CTS, SRX, STS
2009 Chevrolet Traverse
2007 GMC Acadia
2009 GMC Acadia
2007 Saturn OUTLOOK
2009 Saturn OUTLOOK
Equipped with 2.8L/3.6L Engine (LP1/LY7/LLT)

Condition
On some 2007 model year Cadillac CTS, SRX, STS; GMC Acadia; and Saturn OUTLOOK vehicles that are equipped with a 2.8L/3.6L V6 engine (LP1/LY7), under certain driving conditions, and with the vehicle’s original oil change intervals, the timing chain could wear prematurely and cause the illumination of the Service Engine Soon light.

Special Coverage Adjustment
This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.

Dealers are to replace the timing chain. The repairs will be made at no charge to the customer.

For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after February 17, 2012, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to February 17, 2012, must be submitted to the Service Contract provider.

Vehicles Involved
Involved are certain 2007 model year Cadillac CTS, SRX, STS; GMC Acadia; and Saturn OUTLOOK vehicles equipped with a 2.8L/3.6L V6 engine (LP1/LY7).

Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Applicable Warranties section in the Global Warranty Management System.

Parts Information
Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales (GMCC&A).

Service Procedure
Verify that the timing chain requires replacement. Refer to the appropriate diagnostic information in SI.

• If the timing chain does NOT require replacement, no further action is required. Inform the customer that any additional diagnosis and repairs are not covered under this special coverage.
• If the timing chain requires replacement, refer to the appropriate timing chain replacement procedure in SI.
Courtesy Transportation – For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.

Warranty Transaction Information
Submit a transaction using the table below.


Labor Code
Description
Labor Time
Net Item
T5853


Diagnostic Time Only – No Repair Required
0.1-0.3

N/A


T5854
Replace Timing Chain

— CTS, STS, SRX
6.9

— Acadia, OUTLOOK (FWD) (inc front wheel alignment)
9.1

— Acadia, OUTLOOK (AWD) (inc front alignment)
9.4

Add: Diagnostic Time
0.1-0.3


* The amount identified in “Net Item” should represent the actual sum total of the current GMCC&A dealer net price for the RTV sealant and refrigerant needed to perform the required repairs, not to exceed $9.64 USD, $17.20 CAD, plus applicable Mark-Up or Landed Cost (for Export).

Customer Notification
General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).


Dear General Motors Customer:

As the owner of a 2007 model year Cadillac CTS, SRX, STS; GMC Acadia; or Saturn OUTLOOK vehicle, your satisfaction with our product is very important to us.

Recently, you took your vehicle to your dealer to have Customer Satisfaction Program 10287 performed. Your dealer reprogrammed the engine control module to prevent premature wear of the timing chain and the illumination of the Service Engine Soon light. Further analysis has shown that the reprogramming may not fully correct this condition for all vehicles; we, therefore, are providing you with additional protection for the timing chain.

What We Have Done: General Motors is providing owners with additional protection for the timing chain. If premature wear of the timing chain occurs on your 2007 model year Cadillac CTS, SRX, STS; GMC Acadia; or Saturn OUTLOOK vehicle, equipped with a V6 engine, within 10 years of the date your vehicle was originally placed in service or 120,000 miles (193,000 km), whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.

Do not take your vehicle to your GM dealer as a result of this letter unless you believe that the Service Soon Engine light has illuminated due to timing chain wear.

What You Should Do: If you believe that your vehicle's Service Engine Soon light has illuminated due to timing chain wear, repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glove box literature for future reference.

Reimbursement: If you have paid for repairs for the condition described in this letter, please complete the enclosed form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by July 31, 2013, unless state law specifies a longer reimbursement period.

If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.

Division

Number

Text Telephones (TTY)

Cadillac
1-800-458-8006
1-800-833-2622

GMC
1-800-462-8782
1-888-889-2438

Saturn
1-800-553-6000
1-800-833-6000

Guam
65-6267-1752

Puerto Rico – English
1-800-496-9992

Puerto Rico – Español
1-800-496-9993

Virgin Islands
1-800-496-9994

We are sorry for any inconvenience you may experience; however we have taken this action in the interest of your continued satisfaction with our products.

Jim Moloney

General Director,

Customer and Relationship Services

Enclosure

11340
 

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Discussion Starter #3
If only we were.... I am not that lucky. We are sitting over 150K. Thanks for the info though!! Appreciate it. The GM dealer told us the same thing today... nothing like pouring a little salt in the wound :)
 
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