[6Sixathome]

Have any of our other OUTLOOK owners recieved an e-mail or letter saying where to take your vehicles when Saturn is done or now that your dealership is closed? I got an e-mail today saying just keep going to my current Saturn dealership untill they close and then GM will have an authorized GM dealer in place to take care of warrenty issues. This had better not jerk us around!

 

[lewisr]

I got the same email. My Saturn dealer called a couple of weeks ago to tell me that their Cadillac/Buick dealer will be taking over. But I'm pretty sure any GM dealer will service your vehicle. Yes under warranty.

 

[khansen30]

Got that today and did an online chat with them. The dealer it brought up for me was a Chevy dealer that I don't like. I take my wifes Aura to my GMC dealer as we have no Saturn dealer around. Saturn rep told me I can take it to any GM dealer that I would like to. Sounds like the dealer pays to have their name pop up on the search engine. Here is the link they will tell you to go to find the "Authorized" service center near you. http://www.saturn.com/tools/dealerlocator/search.do

 

[6Sixathome]

If I get my pick I'll go with the local GMC dealer rather than the local Chevy dealer, Just a better vibe I guess .

 

[Tim]

I received this email this week. My Saturn dealer shows up on the list. The GMC dealer right next door doesn’t and the Chevy dealer about 1/4 mile down the street does.

 

[6Sixathome]

I had an on-line chat today also with Saturn CS and I was asking about what dealer would be lined up for me when my Saturn dealer closes, she said that I'll have to make a call to someone else in CS to get my answer ??? I thought I was talking to CS. I also asked about the Saturns that were built for Penske, where did they go? "I dont have that information" she said.

 

[cmd146]

I had my first visit to the local Chevy dealer recently, so I figured that I'd post my experience. I didn't get the letter from Saturn until recently and it didn't tell me where to go. I found that you can't take your Saturn to any GM dealership for warranty work.

My Saturn dealer (Winner Saturn of West Chester, PA) closed up overnight just before the holidays without any warning. I had to take my Outlook in for service due to an service air bag warning message. I wound up taking it to a local Chevy dealer (Thomas Chevrolet) about the same distance as my Saturn dealer was from me. Thomas is now the official service center for Saturns in my area. They even have a large banner with a picture of an Aura on it out front advertising it. So far, the first experience at Thomas Chevrolet was a good one. They fixed the problem (faulty connector under the driver's seat) they offered me a loaner car (didn't need one) and gave it back to me all washed up and clean, just like my Saturn dealer used to do. The funny thing is that I called a closer Chevy-Cadillac dealer first and they said that they were not authorized to do Saturn warranty work. They can change oil and do maintenance work, but not Saturn warranty work. They actually referred me to Thomas Chevrolet. They said that they had to send techs to school to work on Saturns to be an official Saturn service center (not that an Outlook is technically different from the Traverse or Acadia). So it's not true that you can take your Saturn to any GM dealer for warranty work.

 

[6Sixathome]

I'm glad that you were treated good and your issues were resolved. Thats what I thought about not any GM dealer can work on Saturns.

 

[theclarkfam]

I just took my car to the nearest gm dealer to us and they are taking all saturn autos. I was afraid of the same thing that only certain ones were going to take it but as it was explained to me at the gm dealership any gm dealership will take warrenty work.

 

[cmd146]

Well, I'm here to tell you that I found one that didn't. ;D

When I called them, I was told by Roberts Chevy/Cadillac in Downingtown, PA that they don't do Saturn warranty work. It's possible that they just didn't want to do it, but either way, they referred me to Thomas Chevrolet in West Chester, PA. The service writer there told me that they had to send techs to training for Saturn warranty work. Maybe all of the GM dealers will take them eventually?

Either way, glad it worked out for both of us so far.

 

[khansen30]

I find it very hard to believe that work is not done because of no Saturn Tech training - and here is why;
1. Obvious one is the technology is the same across the board on all the Lambdas. Same goes for the Aura to Mailibu to G6.
2. When GM anounced last January that any GM dealer can work on Saturns it didn't come with a disclaimer. I went to one GMC/Buick dealer and they said they didn't get that letter (they could do better than that). The dealer I ended up with and where I traded in my Outlook and purchased my Acadia from had not sent any of their techs to "Saturn School". They have worked on my wifes Aura a couple of times with no problems. They managed to get parts on my Saturn in faster than the Saturn dealer did.
3. Saturn is no more, where can they send them to school. By the way the school for the Outlook would be in the same place they teach the exclusive Acadia techs.
I think the reason dealers wont is because they think they will not get reimbursed for thier work from Saturn.

With all that said, I think the Cadillac dealer is being snooty. I am glad you found a dealer that will work on it. Below is a link to find the authorized dealer for you area (which once again is bogus since all GM dealers are authorized). I would be interested to know if they list the Cadillac dealership for you.

http://www.saturn.com/tools/dealerlocator/search.do

 

[09Enclave]

I had my first visit to the local Chevy dealer recently, so I figured that I'd post my experience. I didn't get the letter from Saturn until recently and it didn't tell me where to go. I found that you can't take your Saturn to any GM dealership for warranty work.

My Saturn dealer (Winner Saturn of West Chester, PA) closed up overnight just before the holidays without any warning. I had to take my Outlook in for service due to an service air bag warning message. I wound up taking it to a local Chevy dealer (Thomas Chevrolet) about the same distance as my Saturn dealer was from me. Thomas is now the official service center for Saturns in my area. They even have a large banner with a picture of an Aura on it out front advertising it. So far, the first experience at Thomas Chevrolet was a good one. They fixed the problem (faulty connector under the driver's seat) they offered me a loaner car (didn't need one) and gave it back to me all washed up and clean, just like my Saturn dealer used to do. The funny thing is that I called a closer Chevy-Cadillac dealer first and they said that they were not authorized to do Saturn warranty work. They can change oil and do maintenance work, but not Saturn warranty work. They actually referred me to Thomas Chevrolet. They said that they had to send techs to school to work on Saturns to be an official Saturn service center (not that an Outlook is technically different from the Traverse or Acadia). So it's not true that you can take your Saturn to any GM dealer for warranty work.

Wow, my Buick dealer doesn't even wash my Enclave when it's in for service, that's above and beyond these days. When they called to ask my experience with my service visit, I told them they should at least wash the vehicles before giving them back to the customer.

 

[cmd146]

khansen30 - I was figuring that the Astra and the older VUEs, Ions and SC/SL cars that were pretty Saturn specific (not sure how many of them are still warrantied) were the reason for training. As you stated there really is no difference between the Outlook and the other GM cars that share the Lambda platform. But I'm just relaying what I was told. As far as the the Caddy dealer being snooty - that's possible . But they also sell Chevy and Honda at the same dealership. Maybe they just don't want to do warranty work...

Interesting side note - using the link that you posted, only the Chevy dealer that I went to comes up as an authorized service center. I know that there are at least 5 other GM dealers in the 25mile search area that don't show up as authorized service centers. Shouldn't more show up if they were authorized?

09Enclave - yes - I was impressed that I got it washed. Our Saturn dealer used to wash them any time you brought them in for service, and you could just stop in for a free car wash whenever you wanted. I really miss that more than anything.

 

[khansen30]

khansen30 - I was figuring that the Astra and the older VUEs, Ions and SC/SL cars that were pretty Saturn specific (not sure how many of them are still warrantied) were the reason for training. As you stated there really is no difference between the Outlook and the other GM cars that share the Lambda platform. But I'm just relaying what I was told. As far as the the Caddy dealer being snooty - that's possible . But they also sell Chevy and Honda at the same dealership. Maybe they just don't want to do warranty work...

Interesting side note - using the link that you posted, only the Chevy dealer that I went to comes up as an authorized service center. I know that there are at least 5 other GM dealers in the 25mile search area that don't show up as authorized service centers. Shouldn't more show up if they were authorized?

Astra was also made as a pontiac, Ion as a Chevy Cobalt, the 09 vues were on the same platform (from what I have heard) as the Chevy Equinox, some of the older Vues would be tricky. As for the other Saturns they are already out of warranty so it wouldn't matter. So far the only name that comes up in the dealer search is Chevy. Free advertising for Chevy I think is the goal. When I mentioned before about 1 dealer playing dumb, they got my name later on from the Saturn data base and called offering me service for my Outlook and Aura. I had fun telling them that I tried with them but the turned me down and because of that missed out on an Acadia sale. The response I got was - oh.

 

[6Sixathome]

Ken, you are correct......CHEVY. I did see a nice ACADIA commercial the other day, a few of Caddy and Buick commercials but nothing compaired to the Chevy ads around here.

 

[cmd146]

Astra was also made as a pontiac

What's a Pontiac? ;D

Didn't know that - learn something new every day. I could try another dealer again next time, but if the Chevy dealer wants to keep washing my car, they'll get my warranty work.

 

[6Sixathome]

Looks liks my SASP is going to be over 50 miles away I may get rid of it as that is too far to go for service. There is a Chevy dealer 1/2 mile from my house and another one 7 miles away along with a GMC/Buick a couple blocks down from that :banghead:.

 

[lewisr]

Looks liks my SASP is going to be over 50 miles away I may get rid of it as that is too far to go for service. There is a Chevy dealer 1/2 mile from my house and another one 7 miles away along with a GMC/Buick a couple blocks down from that :banghead:.

Check with your local dealer. All the GM dealers in my area will do warranty work and service on my Outlook, even though they are not my SASP.

 

[sailfish]

I totally understand the :banghead: feeling.

The dealership we purchased out Outlook from was in Cincinnati.

They closed and then there was one Saturn dealer left in Cincinnati, Dayton's had already closed. I used them for warranty work...not good.

Then the "corporation" who owned the Cincinnati dealership became the "certified Saturn authorized repair center".

I used them...not good.

Then two authorized repair centers pop up in Dayton. One of them....not a chance in **** because they totally screwed up my husbands 1995 Camaro after an accident. Left it sit outside with the window down because of the accident...water poured in and....they didn't bother to clean it out. We picked it up and...when my husband stopped at the end of the dealers drive...water rushed from the back to the front and soaked his feet. NOPE not them.

The other dealer is further away and YEP using them now and so far LOVE THEM. Yep to the point we may consider.....the "2011 Acadia Denali" which comes out this fall. Okay I am totally out of my mind. I think.

 

[6Sixathome]

So after calling around today the Chevy dealer 1/2 mile frim my house is a SASP and so is the Chevy dealer 6 miles away but the GMC dealer in the same town had no idea. The Chevy dealers can do Saturn warrenty work with no problem. Why did'nt SCS tell me this? Very frustrating.