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Discussion Starter #1
So we drove 4 hours for a mini vacation. Right before we got to our destination we pulled over for gas. The car was shifting hard. Tried to pull out of a parking spot and no reverse. Pushed it out and got back on the road with no 3rd and 5th. Reading over the forums it sounds like a wave plate. Took it to the local dealer and they said it is a faulty TCM. Quoted me $1,000 to replace. I got a rental out of my pocket and am now home. The car is at the dealer and they should be done with it on Wednesday. Then I get to make the 8 hour trip to get it and get back home. When they replace the TCM will they be able to tell if maybe the wave plate is bad also? If it ends up being the wave plate will I be reimbursed for the rental and the TCM? And more importantly would the TCM cover the wave plate problem long enough that I might get 2 hours into my trip home and get stranded in the middle of nowhere?
 

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The TCM can be replaced without removing the transmission from what I have read. The only way to visible check the wave plate is to open up the transmission. It sure sounds like a wave plate that has gone bad.

I would get something in writing from the dealer that is doing the work that says the wave plate is not the problem. Hopefully that should cover you if the transmission fails within a short time after the TCM replacement. If is is the wave plate, the TCM replacement will not cover that problem up for long, if at all.
 

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well-- maybe its better that its your wave plate..

there is a 10yr/120,000 mile warranty on this issue.


#14404: Special Coverage Adjustment - Transmission Clutch Wave Plate - (Mar 3, 2015)
Subject: 14404 – Special Coverage Adjustment – Transmission Clutch Wave Plate

Models: 2007-2009 Buick Enclave
2008-2009 Chevrolet Equinox, Malibu
2009 Chevrolet Traverse
2007-2009 GMC Acadia
2007-2009 Pontiac G6
2008-2009 Pontiac Torrent
2007-2009 Saturn AURA, OUTLOOK

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Condition
Some 2007-2009 model year Buick Enclave, GMC Acadia, Pontiac G6, Saturn AURA and OUTLOOK, 2008-2009 model year Chevrolet Equinox and Malibu, and Pontiac Torrent, and 2009 model year Chevrolet Traverse vehicles identified above and, equipped with a 6T70 or 6T75 - 6 speed FWD automatic transmission –– may experience a cracked or fractured wave plate, resulting in a loss of 3rd, 5th and reverse gears.

Special Coverage Adjustment
This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.

Dealers are to replace the 3rd /5th / reverse clutch plate. The repairs will be made at no charge to the customer.

For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after March 2, 2015 are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to March 2, 2015 must be submitted to the Service Contract provider.

Vehicles Involved
All involved vehicles are identified by Vehicle Identification Number on the Applicable Warranties section in GM Global Warranty Management system. Dealership service personnel should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.


Customer Reimbursement – For US
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer by March 31 2016, unless otherwise specified by state law. If this is not convenient for the customer, they may mail the completed Customer Reimbursement Request Form and all required documents to the GM Customer Assistance Center. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 120,000 miles, whichever occurs first.

All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your GM representative prior to processing the request.

When a customer requests reimbursement, they must provide the following:

•A completed Customer Reimbursement Request Form. This form is mailed to the customer or can be obtained through GM GlobalConnect.
•The name and address of the person who paid for the repair.
•Paid receipt confirming the amount of the repair expense, a description of the repair, and the person or entity performing the repair.
Important: GM requires dealers to approve or deny a reimbursement request within 30 days of receipt. If a reimbursement request is approved, the dealer should immediately issue a check to the customer and submit an appropriate warranty transaction for the incurred expense. If a reimbursement request is denied, the dealer MUST provide the customer with a clear and concise explanation, in writing, as to why the request was denied. The bottom portion of the Customer Reimbursement Request Form may be used for this purpose. If the denial was due to missing documents, the customer can resubmit the request when the missing documents are obtained, as long as it is still within the allowed reimbursement period.

Warranty transactions for customer reimbursement of previously paid repairs are to be submitted as required by GM Global Warranty Management. Additional information can also be found in Warranty Administration Bulletin 11-00-89-004.
 

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Discussion Starter #4
Well I wanted to let everybody know what happened. The TCM was not bad. It was the clutch plate. Everything is put back together and I'm supposed to go get it tomorrow, but then the customer service rep called and said my traction control light was coming on and I needed to replace the steering wheel sensor for $201.42. I never had a problem with this in the past. They said they also did something with the power steering that was covered under warranty, so I don't know if that caused it or not. As much as I love this car I think it is going up for sale.
 
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