Well, it would appear that the majority of our problems with the Outlook shifting are over.....
After dealing with the Service Manager at the dealership, things began to happen in a bit more definitive fashion! The car is still VERY busy shifting but not near as busy as it was! It would appear that the fix was the 'May Update' - the car is much more pleasant to drive in town and now when it downshifts at highway speed with the cruise set - it only drops down a gear or so and then STAYS there 'til it's built enough road speed to upshift - then it stays upshifted!
So, at this point, we're pretty happy and feel that, YES, we're going to have to learn to live with a bit more active up and downshifting then we're used to. AND, I seriously question that this type of 'activity' will do anything but contribute to accelerated transmission and lock up torque converter wear. BUT, as long as everything else stays as good as it is now, I'll probably just buy an extended service agreement to 'cover my bases' with the tranny and drive the car!
Anyone know the price differences between buying a service agreement early in the life of a car vs later (as it nears base warrenty expiration)?? I've traditionally not purchased these types of products BUT they saved our BUTT with a 2 transmission failing Honda CR-V!