On February 2010 (56265 miles) my wifes 2007 Outlook have transmission problems and we took it to our local GM dealer. They replaced the clutch wave plate and 3/5/reverse.
On July 2010 (65289 miles) we took car in and complained that it was not shifting properly and was told that trans. was working properly at this time.
On March 2011 (82357 miles) took car in and complained about trans. and was told that it was operating as normal.
On June 2011 (87264 miles) took car in and complained about trans. and was told that it was operating as normal.
On October 2011 (93535 miles) took car in and complained about trans. and was told that it was operating as normal. they replace water pump under warranty at this visit.
On December 2011 (96911 miles) took car in and paid them $49.95 to diagnose trans. problems. they said they drolve it and trans. is wolrking as designed. they kept my 50 bucks.
On February 2012 (99399 miles) paid another 50 bucks and was told that throttle body would be replaced under warranty. told that this could be causing shifting problems. Check engine light on. replaced throttle body and was told that trans. was operating as normal.
On October 2012 (112121 miles) check engine light on, wont shift, but when you turn car off then on it resets and does not shift too bad. Check engine light goes off after about an hour. Paid another 50 bucks to diagnose and suprise!!!! They now says that i need a new transmission. Dealer wants to rebuild trans. and I just want them to put a remanufactured one in. They say the my responsibility for the rebuild would be 55% but they do not know a cost breakdown or a total. They have worked on this trans. before, why would I trust them to work on it again.
Do not feel comfortable about giving them an open checkbook and if I have to pay some then I want the remanufactured unit that has a warranty. Everyone I have talked to said that the reman. is the best because it has all the updates and bugs worked out of it. They said rebuild would have only 90 day warranty.
We have meeting with service manager tomorrow 11/23/2012 at 9:00am.
I feel that this has been an ongoing warranty issue from the 65000 mile mark and that they have just been stringing us along till the point that this car is out of warranty. I would like a reman. unit and would like to pay little to nothing and they will never see me again.
Also you may have wondered why we have been so patient with this issue. I work for a company that is a vendor for this deallership and I have been trying to keep my cool and not rain fire down on them. We are beyond frustration. We will talk to the service manager tomorrow. If I do not like what he has to say, who do I contact? someone from GM? or do I go straight to the BAR(bureau of auto repair)/DMV and open a case on this. Any advise or help on this issue would be greatly appreciated. VIN is 5GZER13747J118856. Dealership BAR# is AC171332. The case # when they worked on the trans. was 11231012. Thanks
On July 2010 (65289 miles) we took car in and complained that it was not shifting properly and was told that trans. was working properly at this time.
On March 2011 (82357 miles) took car in and complained about trans. and was told that it was operating as normal.
On June 2011 (87264 miles) took car in and complained about trans. and was told that it was operating as normal.
On October 2011 (93535 miles) took car in and complained about trans. and was told that it was operating as normal. they replace water pump under warranty at this visit.
On December 2011 (96911 miles) took car in and paid them $49.95 to diagnose trans. problems. they said they drolve it and trans. is wolrking as designed. they kept my 50 bucks.
On February 2012 (99399 miles) paid another 50 bucks and was told that throttle body would be replaced under warranty. told that this could be causing shifting problems. Check engine light on. replaced throttle body and was told that trans. was operating as normal.
On October 2012 (112121 miles) check engine light on, wont shift, but when you turn car off then on it resets and does not shift too bad. Check engine light goes off after about an hour. Paid another 50 bucks to diagnose and suprise!!!! They now says that i need a new transmission. Dealer wants to rebuild trans. and I just want them to put a remanufactured one in. They say the my responsibility for the rebuild would be 55% but they do not know a cost breakdown or a total. They have worked on this trans. before, why would I trust them to work on it again.
Do not feel comfortable about giving them an open checkbook and if I have to pay some then I want the remanufactured unit that has a warranty. Everyone I have talked to said that the reman. is the best because it has all the updates and bugs worked out of it. They said rebuild would have only 90 day warranty.
We have meeting with service manager tomorrow 11/23/2012 at 9:00am.
I feel that this has been an ongoing warranty issue from the 65000 mile mark and that they have just been stringing us along till the point that this car is out of warranty. I would like a reman. unit and would like to pay little to nothing and they will never see me again.
Also you may have wondered why we have been so patient with this issue. I work for a company that is a vendor for this deallership and I have been trying to keep my cool and not rain fire down on them. We are beyond frustration. We will talk to the service manager tomorrow. If I do not like what he has to say, who do I contact? someone from GM? or do I go straight to the BAR(bureau of auto repair)/DMV and open a case on this. Any advise or help on this issue would be greatly appreciated. VIN is 5GZER13747J118856. Dealership BAR# is AC171332. The case # when they worked on the trans. was 11231012. Thanks
