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Myself said:
Did you ever call GM Customer Service yourself or did the Dealer Service Rep talk to them for you?
i only talked to my service rep at the dealer. She said once the Tech gave her the info on my trans. She took it to her service manager who reviewed it and had her contact GM for assistance. So luckily I didn't have to chase a bunch of people down.
 

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Thats crazy. My service rep said that they would never contact GM customer service for something like this and that it is completely my responsibility.
 

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GM Customer Service said:
@bek416, have you contacted the General Motors Customer Assistance Center yet? The reason I ask this question is, I would like to look into this for you, but if you already have an agent you have spoken with, I don’t want to step on their toes.

Michelle, GM Customer Service
Michelle,
I have called GM - I'm still waiting to hear back..
 

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@kcmt9368, I’ll be sending you a private message of the information I’ll need to complete the compliment.

Michelle, GM Customer Service
 

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@Myself, I’m sending a note to your agent to contact you about the vehicle.

Michelle, GM Customer Service
 

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@bek46, I’m sorry to read you haven’t heard from your agent yet. Please, send me a private message with the case number and I’ll look into this for you.

Michelle, GM Customer Service
 

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So after speaking with the District Supervisor or something like that I was completely denied any assistance just because I bought the car recently and it was already out of warranty. I told her that doesn't change the fact that the part failed like it does on many of these vehicles and that many other people are getting assistance when they are out of warranty. She said that is does and that is that. Now my wife is pissed at me for wanting to get this car. She says from now on we only buy Toyotas. Not happy GM.
 

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im pretty sure Toyota would also not cover something on a vehicle that was used- and past warranty.
Unless it was a recall- in which case GM would reimburse you.
 

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Not saying that Toyota would but they don't have these issues in the first place. I have a Camry with 180k miles and we have only had to do basic maintenance. I wouldn't expect GM to help with any other issue but this specific wave plate issue is being addressed with cost assistance for many people who are also out of warranty. That is the only reason I even contacted GM about it. If there were no cases of this happening and no cases of people getting assistance out of warranty then I would have called around different transmission shops and found the best deal. The problem is that I went to the dealer because I was assuming that I would get assistance like everyone else here and at this point the repair is done so its $2700 out of my pocket instead of maybe only $1500 if I had taken it somewhere else.
 

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I was hoping to avoid joining this 'club' but on Friday, we did. Our 2007 Outlook has 109,000 miles on it and as I was driving, the rpms peaked and then I only had 1st gear. I pulled into my neighbor's driveway and found out I didn't have reverse either. Sounds pretty typical of other owners. The tow truck brought it to our dealership Saturday morning and this morning we got the news that it is either repair the wave plate ($3000) or we could replace the transmission for $3600. Since GM seems a bit inconsistent with helping people with this (???), what should our next step be? Do I call GM, talk to our service person? I'm also reporting this to NHTSA because if this had happened when I had my family in the car, on the highway... Honestly, with many of these vehicles on the road and getting up to 100K, it seems like it is only a matter of time before bad accidents start happening with more and more frequency.
 

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Sorry to hear that outlook6. There does seem to be a huge inconsistency with how GM handles this issue. I guess I just got lucky. I wish you the best getting yours resolved. It's a disappointment the way these transmissions fail. We bought ours a year ago so my wife would have a nice dependable vehicle. There's no way with today's technology a transmission should fail at 69,000 miles. I have 211,000 miles on my 2001 silverado and it still has the original motor and trans and that pulls a travel trailer and snowmobiles. It's clearly a design flaw that they don't want to own up to. We really love this vehicle and hopefully we don't have the other issues I have read about because I couldn't afford to keep it. Good luck and I hope you can get some help with it.
 

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Update: My case was sent to the district manager and they called back today. "GM is unable to offer me any cost assistance." And there was a list of reasons but no admission of this being a known, pretty common problem. So common that we were told by multiple people to expect to replace the transmission soon if we bought this car. This however did not make the reality easier to swallow or less expensive. I hoped that they were over-exaggerating - guess I should have lived on this forum before we purchased. So to recap, we had the timing chain replaced at the end of February (known and accepted issue by GM) (without car for 1 week) and then about two weeks later, the transmission (known issue but not accepted by GM) (without car for 2 weeks) and are out $3500. A couple things about the conversation and my experience - (1) The first transmission my dealership was sent, they did not like. How confident would you be in a company that replaces a faculty transmission with one that your mechanic doesn't even like? I have to thank my service people for preventing that headache down the road for me. (2) When I said that this was a known issue, the person on the phone said that it is not in their system as a known issue and if it was, then they would be fixing it, but since it is not... So make sure you are reporting this through the NHSTA website!
 
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