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Do any of you know what these Special Coverages cover?

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Discussion Starter #1
Hi everyone - great forum!! I purchased a 2008 XR at the end of May 2013 after lots of research and viewing the posts on this forum. The vehicle had 53,402 miles and was very clean. I have put 3,000 miles on it with one trip from Philly to the Outer Banks and back. No problems to date and my wife loves it!

Now to my question - I discovered info about the above named special coverages but don't know what they are for. Can any of you clue me in?

Thanks.
 

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the Acadia is the same as the Outlook....


#13091: Special Coverage Adjustment - Water Pump Shaft Seal Leaks - (May 20, 2013)
2007-2010 GMC Acadia. This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.

#10335

Customer Notification
General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).


Dear General Motors Customer:

As the owner of a 2008 model year Buick Enclave, GMC Acadia, or Saturn OUTLOOK vehicle, your satisfaction with our product is very important to us.

This letter is intended to make you aware that some 2008 model year Buick Enclave, GMC Acadia, and Saturn OUTLOOK vehicles may exhibit wear which could lead to corrosion in the connector terminal pins at the connection between the body main wiring harness and the front driver and passenger side impact air bag. Over time, the wear may result in a resistance value that sets a SERVICE AIR BAG System warning message in the Driver Information Center (DIC). The seat side impact air bag would continue to be fully functional. Over time, and if the SERVICE AIR BAG System DIC warning message is ignored, the resistance could increase to a level in which the seat side impact air bag may not deploy when commanded in a side impact crash.

Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition as described above.

What We Have Done: General Motors is providing owners with additional protection for this condition. If this condition occurs on your 2008 model year Buick Enclave, GMC Acadia, or Saturn OUTLOOK vehicle within 10 years of the date your vehicle was originally placed in service or 120,000 miles (193,000 km), whichever occurs first, the condition will be repaired for you at no charge . Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.

What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. Keep this letter with your other important glove box literature for future reference.

Reimbursement: The enclosed form explains what reimbursement is available and how to request reimbursement if you have paid for repairs for the special coverage condition. Your request for reimbursement, including the information and documents mentioned on the enclosed form, must be received by GM by January 31, 2012. If you have any questions or need any assistance to better understand related repairs, please contact your dealer.

If you have questions related to a potential reimbursement, please contact the appropriate Customer Assistance Center at the number listed below.

Division
Number
Text Telephones (TTY)

Buick
1-866-608-8080
1-800-832-8425

GMC
1-866-996-9463
1-800-462-8583

Saturn
1-800-972-8876
1-800-833-6000

Guam
1-671-648-8450


Puerto Rico - English
1-800-496-9992


Puerto Rico - Español
1-800-496-9993


Virgin Islands
1-800-496-9994



We are sorry for any inconvenience you may experience; however we have taken this action in the interest of your continued satisfaction with our products.

Jim Moloney

General Director,

Customer and Relationship Services

Enclosure

10335
 

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Discussion Starter #3
Thanks for the reply - this was very helpful. The water pump shaft seal is interesting to know about. Since I don't know this vehicle well yet I'll keep my eye out for anything unusual related to the water pump.
 

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