After having been bounced from one GM dealer that didn't want to order a part for my Saturn Outlook under warranty. After mentioning the fact that they service a Pontiac of mine, I challenged them to take ownership of the problem and report back to me the local responsible dealer for handling Saturn warranty parts/service. Surely they must know who is handling it! I asked for them to discuss with the service manager or business manager, even to contact GM Canada if they didn't know <but they really did the entire time>. My understanding is that *any* GM dealer is able (and supposed to) handle Saturn warranty as it's GM product. Full stop. It's even stated in the warranty for goodness sakes!
However - in reality we're running into dealerships/owners who don't want to take on that business segment. Who knows, maybe their staff isn't trained or equipped so well to handle *all* Saturn models, but as far as an Outlook goes... that's pretty much a piece of cake for Acadia/Traverse/Enclave service techs. I don't get it why they wouldn't want to (a) pickup warranty service work and win that business, and (b) win a prospective customers future business (i.e. future vehicle sales). That all spells more business == $$$$. But in the end, they own the business and it's their decision.
Net sum, I have found a local dealer who is taking on Saturn parts/service, warranty or not. They too are not closing as they have a 'sister' dealership that is staying on with GM. So I'm looking forward to 'Saturn service' once again. :cheers: