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Warranty Work @ 69,000

13206 Views 10 Replies 5 Participants Last post by  sjsjedi
Hi Everyone,

Just a note my 2007 Outlook w/69000 is having a cylinder head changed out the symptoms started out as a ticking which at first I thought was a lifter took it into my GM dealer (my Saturn dealer closed ) and they called me to give me the news the cost would be about $2800 if it were not covered under warranty ..it may be time to trade this guy in :(
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Is it just the cylinder head? Have you ever had the timing chain replaced? Just asking.
Amendoza said:
Hi Everyone,

Just a note my 2007 Outlook w/69000 is having a cylinder head changed out the symptoms started out as a ticking which at first I thought was a lifter took it into my GM dealer (my Saturn dealer closed ) and they called me to give me the news the cost would be about $2800 if it were not covered under warranty ..it may be time to trade this guy in :(
You should still be covered under your 5 year/100k powertrain warranty as it has to do with the engine.
No the chain is original the noise sounded like a diesel engine the strongest being on the drivers side of the top of the engine... I listened with a long metal tube along the block ..with it being within warranty it is all going to be covered :thumb: the only downside is not having it a week while i'm at home on vacation :( Oh the tech also mentioned a lot of build up in the fuel rails that they would clear out since it was going to be all apart..

Sailfish so far I've been told it is only the cylinder head but I suspect they will find some other parts faulty as they go along ..
Amendoza said:
No the chain is original the noise sounded like a diesel engine the strongest being on the drivers side of the top of the engine... I listened with a long metal tube along the block ..with it being within warranty it is all going to be covered :thumb: the only downside is not having it a week while i'm at home on vacation :( Oh the tech also mentioned a lot of build up in the fuel rails that they would clear out since it was going to be all apart..

Sailfish so far I've been told it is only the cylinder head but I suspect they will find some other parts faulty as they go along ..
I will keep my fingers crossed for you. Do you know what month your Outlook was built? Mine was in May 2007 yet I know of an Acadia built in March 2007 which has had NO problems with the chain or water leaks.
I have had no major problems ....well I take that back ...

1) I had both front bearings replaced just this summer

2) Had new brakes and pads put in last year the backs were locked up open so the front was taking the load

3) Had new stabilizer bars put in this last year

Our Roads are terrible with potholes/snow/ice here in NW Indiana so it does not surprise me as far as number 1 & 3 go ;D

Called Chevy dealership my car should be done late this afternoon they said all is going well so we'll see :cheers:
OK got my car back and it runs really good better than before the problem in my mind...

they did the following

Fuel injector's clean all
clean throttle body adj idle

now the big stuff....remove both valve covers and isolate noise to rear bank,all lifters collapsed on rear bank,remove engine and disassemble, upon inspection found all three timing chains stretched (there you go Sailfish).Exhaust studs broke on disassembly replaced studs

replace rear cylinder head and lifters,replace all three timing chains,set toe and test drive,

the only thing I paid for was the Fuel injector's clean all and clean throttle body adj idle and I can live with that since the other stuff was in excess of $2800

Have a good weekend !!
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Amendoza said:
OK got my car back and it runs really good better than before the problem in my mind...

they did the following

Fuel injector's clean all
clean throttle body adj idle

now the big stuff....remove both valve covers and isolate noise to rear bank,all lifters collapsed on rear bank,remove engine and disassemble, upon inspection found all three timing chains stretched (there you go Sailfish).Exhaust studs broke on disassembly replaced studs

replace rear cylinder head and lifters,replace all three timing chains,set toe and test drive,

the only thing I paid for was the Fuel injector's clean all and clean throttle body adj idle and I can live with that since the other stuff was in excess of $2800

Have a good weekend !!
You should now be good to go. Enjoy your Outlook because I do even after all the issues I have had. Great looking SUV and a great ride.
Love mine also!!! it's a great SUV ....!!!!!
So even though your outlook is covered under the 5yr/100k mile warranty you paid for the fuel clean treatment stuff? They performed work that was in regards to driveability issues. Personaly I would not have paid but that's me. Ive been through a lot of GM warr repairs.

dang HHR
Took it in due to a whine/moan coming from the transmission. lifted the car of the ground and with it in gear you could hear it coming from the right side of the trans.
The dealer said I had aggressive tread tire on the car and that after putting tires from a lot HHR the noise was gone. I called BS, drove the service mgr around nad pointed it out. told them how I lifted the car and heard the noise. tires dont make noise when they cant touch the ground... hurr durr....

Basically refused to pay $90 for a false diagnose.
Its out of warr now but still needs some kind of radio reprogramming because it clicks and pops. On occasion the speedo does not register anything. The dealer warr repair print out is multiple pages. :(
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My ticking noise on my 07 Outlook went away when they replaced the timing chain. I could only hear it at slow speeds 0-15 mph.
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