Saturn Outlook Forum banner

1 - 20 of 35 Posts

·
Registered
Joined
·
107 Posts
We had the transmission replaced in our 2008 Outlook a while back, is there anything we can do to seek any type of reimbursement?? The work was done at our local GM Dealership.
 

·
Registered
Joined
·
214 Posts
Discussion Starter #4
mswerb said:
We had the transmission replaced in our 2008 Outlook a while back, is there anything we can do to seek any type of reimbursement?? The work was done at our local GM Dealership.
I provided the following information in your other post also. Good luck!

The following is a section copied from Campaign #14404 issued by GM on March 3, 2015 regarding the failed wave plate extended warranty. They are giving until March 31, 2016 to submit for reimbursement.

Customer Reimbursement – For US
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer by March 31 2016, unless otherwise specified by state law. If this is not convenient for the customer, they may mail the completed Customer Reimbursement Request Form and all required documents to the GM Customer Assistance Center. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 120,000 miles, whichever occurs first.

All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your GM representative prior to processing the request.

When a customer requests reimbursement, they must provide the following:

•A completed Customer Reimbursement Request Form. This form is mailed to the customer or can be obtained through GM GlobalConnect.
•The name and address of the person who paid for the repair.
•Paid receipt confirming the amount of the repair expense, a description of the repair, and the person or entity performing the repair.
Important: GM requires dealers to approve or deny a reimbursement request within 30 days of receipt. If a reimbursement request is approved, the dealer should immediately issue a check to the customer and submit an appropriate warranty transaction for the incurred expense. If a reimbursement request is denied, the dealer MUST provide the customer with a clear and concise explanation, in writing, as to why the request was denied. The bottom portion of the Customer Reimbursement Request Form may be used for this purpose. If the denial was due to missing documents, the customer can resubmit the request when the missing documents are obtained, as long as it is still within the allowed reimbursement period.
 

·
Registered
Joined
·
154 Posts
Received my notice from GM on the "Additional Protection" today. I've already been through the wave plate adventure back at 80,000km or so but nice to have in case it wasn't done right the first time.


Now if only they would give some "Additional Protection" on cabin leaks...
 

·
Registered
Joined
·
203 Posts
Here is my rejection message from "GM Customer service"
William,
Thank you for getting back to me regarding the Wave plate extended coverage. The VIN is 5GZEV23798J293588.
The mileage of the repair was 139,536, current mileage is 160,000. Any help with any sort of reimbursement would be greatly appreciated. The cost of repair was 3615.56 done at Gold Seal Transmissions in Upper Saddle River NJ.

Bruce

Hello Bruce,

Thanks for your response. After further research, I see that Gold Seal Transmissions is a non-GM repair facility that you enlisted the services of. Due to this, reimbursement is not an option, unfortunately. We are only empowered to work with certified GM dealers to review potential cost assistance or reimbursement at a customer's request.

William R.
GMC Customer Care
 

·
Registered
Joined
·
154 Posts
electbc said:
Here is my rejection message from "GM Customer service"
William,
Thank you for getting back to me regarding the Wave plate extended coverage. The VIN is 5GZEV23798J293588.
The mileage of the repair was 139,536, current mileage is 160,000. Any help with any sort of reimbursement would be greatly appreciated. The cost of repair was 3615.56 done at Gold Seal Transmissions in Upper Saddle River NJ.

Bruce

Hello Bruce,

Thanks for your response. After further research, I see that Gold Seal Transmissions is a non-GM repair facility that you enlisted the services of. Due to this, reimbursement is not an option, unfortunately. We are only empowered to work with certified GM dealers to review potential cost assistance or reimbursement at a customer's request.

William R.
GMC Customer Care
Wow, way to go GM and turn what might have been a goodwill gesture into a stick in the eye.
 

·
Registered
Joined
·
107 Posts
It does suck that they could not help you out, but I get it. How could GM reimburse ANY work that was done without GM parts being involved. If you were to get any kind of recall letter you would not go to an independent shop for work. How could they stand by someone else's work?
 

·
Registered
Joined
·
154 Posts
mswerb said:
It does suck that they could not help you out, but I get it. How could GM reimburse ANY work that was done without GM parts being involved. If you were to get any kind of recall letter you would not go to an independent shop for work. How could they stand by someone else's work?
Except in this case, the failure happened back in the time when GM was denying this was a known issue with these vehicles. Would you not shop around for the best repair quote / decide not to reward the place that won't stand behind their product or at least offer a goodwill discount on the repair? Just sayin... They could at least cover the amount the repair would have cost them had the GM dealer done it for anyone who had a denied warranty claim previously.
 

·
Registered
Joined
·
203 Posts
You have just been sent a personal message by Buick Customer Service on Buick Enclave Online Community.

IMPORTANT: Remember, this is just a notification. Please do not reply to this email.

The message they sent you was:

Good afternoon electbc,

Thank you for giving me the opportunity to review your case further. I think you will be relieved to hear that based upon the date you had your wave plate repaired, you are qualified for a reimbursement. In order to proceed with receiving a refund you will need to provide the following to the nearest GM certified dealership by March 21, 2016:

- The name and address of the person who paid for the repair
- The paid receipt confirming the amount of the repair expense, a description of the repair, and the person or entity performing the repair
- A Customer Reimbursement Request form which can be provided by any GM certified dealership

If this is not convenient, you may also mail the completed required documents to the GM Customer Assistance Center.
Please let me know if you have any further questions.

Have a great rest of your day!
Kayla K.
Buick Customer Care
:blob:
 

·
Registered
Joined
·
154 Posts
electbc said:
You have just been sent a personal message by Buick Customer Service on Buick Enclave Online Community.

IMPORTANT: Remember, this is just a notification. Please do not reply to this email.

The message they sent you was:

Good afternoon electbc,

Thank you for giving me the opportunity to review your case further. I think you will be relieved to hear that based upon the date you had your wave plate repaired, you are qualified for a reimbursement. In order to proceed with receiving a refund you will need to provide the following to the nearest GM certified dealership by March 21, 2

- The name and address of the person who paid for the repair
- The paid receipt confirming the amount of the repair expense, a description of the repair, and the person or entity performing the repair
- A Customer Reimbursement Request form which can be provided by any GM certified dealership

If this is not convenient, you may also mail the completed required documents to the GM Customer Assistance Center.
Please let me know if you have any further questions.

Have a great rest of your day!
Kayla K.
Buick Customer Care
:blob:
Woo hoo! Great news electbc. Glad to see they are taking care of you.
 

·
Registered
Joined
·
6 Posts
I posted a few weeks back about my 07 Outlook and wanted to give an update.... After having GM tow it to my nearest GM dealer they had it for 3 weeks. I asked them to please have it repaired before I leave for vacation on 4/4/15. They said no problem. They started calling me on Monday telling me "it'll be ready tomorrow" and then they called Tuesday, and Wednesday stating the same thing. On Wednesday they had to pull the transmission out again as it was doing something odd in first and second gear but assured me it would be ready by Friday. My wife called Friday and they said "sorry, it's not going to be fixed" I called GM Customer service (who called the dealership also) and went and spoke to the service manager and general manager both of which were polite (though I can't say the same for the service writer) I asked them to provide me a vehicle for my vacation since they hadn't kept their promises of getting mine fixed in the 3 weeks I allowed them to have it. These 3 weeks I was borrowing a 10 year old Dodge minivan from my in-laws (there was a point in time borrowing a Dodge due to my GM being repaired would have gotten me laughed at as people used to think GM was far superior to anything Chrysler made but those days are apparently gone)

The GM and Service Desk guy tell me at 4:30 pm that the mechanic would stay as long as it took to get it repaired and I would have my vehicle in time for vacation. 5:30 rolls around and it's ready (so they said) I picked it up, filled it up with gas and drove it 10 miles home. Hopped in it Saturday morning and off we went on a 550 mile trip to Florida. Got 227 miles from home and it starts buck jumping and slipping worse than it ever did before the "repair." Keep in mind this is Easter weekend. I finally pull over in Buttcrack, Alabama because I was petrified I would be stuck on the side of the interstate with 3 small kids and all my luggage. I am 45 miles north of Birmingham. GM roadside assistance wants to charge me for a tow to the nearest dealership ($69.99) and that dealership was closed and won't open again till Monday. It is 12:30 pm in the afternoon. Finally get it towed to the dealership and now I am sitting at an Econolodge in the middle of nowhere. GM says they will cover a rental from Enterprise IF it's at a freestanding location. The local branch closed at noon. Now I have to pay a Taxi to pick me and my 3 kids and wife up with a ton of luggage and take me to the Birmingham, Alabama airport so I can rent a car which GM tell me they WON'T pick up the charge for since it's an airport location. The cab costs me $140 to get to the airport and the rental costs me another $650 for the week. Now all told I am out over $800 BEFORE I EVEN GET HALF WAY TO MY DESTINATION BECAUSE OF THIS JUNK GM MANUFACTURED AND THEN HAD REPAIRED FOR ME "FREE OF CHARGE" Does $800 sound like free of charge to anyone on here? My vehicle is sitting in Cullman, Alabama and I have to try and get it home by Saturday 4/11. I am sure it won't be repaired by then (I am not blaming this dealership, they had nothing to do with this) and even if it is repaired I can't get it home due to the rental that I had to reserve for the entire week.

Now, can someone tell me how I can possibly get some of this money back from GM???? This will make 2 transmission repairs in the course of just over 3 weeks. My vehicle has 81k miles. I hate this thing. I can't wait to get rid of it. I don't want anything extra I just want to be made whole from the excessive money I have spent due to the incompetence of the dealership that tried to repair it the first time. I have contacted GM/Saturn directly and left an email as well as the dealership that my vehicle is currently sitting at. It's Easter weekend so I understand I won't get to make any headway till tomorrow but can anyone give me any advice on what to do????? I am as frustrated as I have been in my 40 years of existence. All over a vehicle. What a pathetic statement to have to make. HELP...SOMEONE!!!
 

·
Registered
Joined
·
6 Posts
As the Saturn Outlook world turns.......Just talked with the General Manager of the dealership I had my vehicle towed to. He says they have driven it and it has significant issues and that it may not be related to the special coverage issue. I think that may be what these guys are taught to say as this was the same word for word response I got when I had it "repaired" the first time. Well the only issue I had when I took it to the original dealership for the original repair was that it had started slipping from 2nd to 3rd gear. Now that it has been "repaired" by that dealership I have the same issue still plus a host of others. If I am not mistaken shouldn't all the possibly effected parts have been replaced when they were making the repair just to make sure this wouldn't happen with those parts at a later date? The bottom line seems to be that my vehicle is in worse shape now than it was BEFORE the first repair. :angryfire: :angryfire: :angryfire:
 

·
Registered
Joined
·
10 Posts
electbc said:
Finally got my letter today. Guess what? I also got the check for the full $3,615.96 as well. :cheers:
Just submitted my paperwork today. How long did it take from the day you submitted to get paid? Congrats by the way.
 
1 - 20 of 35 Posts
Top