Ah, nuts! The coverage is 10 year / 120k miles. I'm past the 120k mark, so hopefully my transmission holds up! It was replaced/repaired under warranty by the previous owner, so hopefully I'm good for a while.ls973800 said:
I provided the following information in your other post also. Good luck!mswerb said:We had the transmission replaced in our 2008 Outlook a while back, is there anything we can do to seek any type of reimbursement?? The work was done at our local GM Dealership.
Wow, way to go GM and turn what might have been a goodwill gesture into a stick in the eye.electbc said:Here is my rejection message from "GM Customer service"
Thank you for getting back to me regarding the Wave plate extended coverage. The VIN is 5GZEV23798J293588.
The mileage of the repair was 139,536, current mileage is 160,000. Any help with any sort of reimbursement would be greatly appreciated. The cost of repair was 3615.56 done at Gold Seal Transmissions in Upper Saddle River NJ.
Thanks for your response. After further research, I see that Gold Seal Transmissions is a non-GM repair facility that you enlisted the services of. Due to this, reimbursement is not an option, unfortunately. We are only empowered to work with certified GM dealers to review potential cost assistance or reimbursement at a customer's request.
GMC Customer Care
Except in this case, the failure happened back in the time when GM was denying this was a known issue with these vehicles. Would you not shop around for the best repair quote / decide not to reward the place that won't stand behind their product or at least offer a goodwill discount on the repair? Just sayin... They could at least cover the amount the repair would have cost them had the GM dealer done it for anyone who had a denied warranty claim previously.mswerb said:It does suck that they could not help you out, but I get it. How could GM reimburse ANY work that was done without GM parts being involved. If you were to get any kind of recall letter you would not go to an independent shop for work. How could they stand by someone else's work?
Woo hoo! Great news electbc. Glad to see they are taking care of you.electbc said:You have just been sent a personal message by Buick Customer Service on Buick Enclave Online Community.
IMPORTANT: Remember, this is just a notification. Please do not reply to this email.
The message they sent you was:
Good afternoon electbc,
Thank you for giving me the opportunity to review your case further. I think you will be relieved to hear that based upon the date you had your wave plate repaired, you are qualified for a reimbursement. In order to proceed with receiving a refund you will need to provide the following to the nearest GM certified dealership by March 21, 2
- The name and address of the person who paid for the repair
- The paid receipt confirming the amount of the repair expense, a description of the repair, and the person or entity performing the repair
- A Customer Reimbursement Request form which can be provided by any GM certified dealership
If this is not convenient, you may also mail the completed required documents to the GM Customer Assistance Center.
Please let me know if you have any further questions.
Have a great rest of your day!
Buick Customer Care